National Accounts Coordinator

ASSA ABLOY Global Solutions; Monroe (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

ASSA ABLOY Global Solutions in Monroe, NC is seeking a Customer Service Representative to manage a high volume of calls and emails related to quotes, orders, and shipping for B2B customers. You will coordinate project schedules, document key actions, monitor deadlines, and work with clients and internal teams to meet needs.

Candidates should have 3+ years CSR experience, excellent communication, and be comfortable in a fast-paced environment.

Qualifications

• 3+ years experience in CSR in B2B setting.
• Experienced in handling a high volume of calls and emails.
• Professional communicator with customers on phone and via emails.

Responsibilities

• Handle high volume calls and emails regarding quotes, bills, shipping, products, and services.
• Monitor and maintain project schedules.
• Document and follow up on important actions for jobs.
• Track project deadlines and determine changes.
• Identify and manage project risks and propose solutions.
• Collaborate with clients and internal teams to meet client needs.

Skills

Quick learner

Collaborative

Adaptable to change

Multitasking

MS Office

Starts in 2 weeks

Education

3+ years CSR in B2B

Tools

CRM software

Job description

Major Areas of Responsibility

Major areas of responsibility include, but are not limited to:

• Handling a high volume of customer’s calls and emails regarding quotes, bills, shipping, products, quality and our services.
• Maintaining and monitoring project schedule.
• Documenting and following up on important actions and decisions for jobs.
• Following up on project deadlines.
• Determining project changes.
• Undertaking project tasks as required.
• Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
• Assess project risks and issues and provide solutions where applicable.
• Taking or processing orders for a product or service.
• Listening to customer or client complaints or concerns and working to resolve their issues.
• Working closely with clients and internal teams to best meet client needs.

Required Knowledge, Skills and Abilities:

This position requires the following essential knowledge, skills and abilities in order to satisfactorily fulfill this role:

• Quick learner.
• Collaborative and team worker.
• Comfortable with changes, fast-paced under stress.
• Good at multitasking.
• Basic skills with MS Suite.
• Able to start in 2 weeks.

EDUCATION and EXPERIENCE:

• 3+ year experience in CSR in B to B setting.
• Experienced in handling a high volume of customer’s calls and emails.
• Professional communicator with customers on phone and via emails.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate. Exposure to intermediate/loud noise is expected when working in the manufacturing environment.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.