National Accounts Coordinator: Client Success & Projects

ASSA ABLOY Sicherheitstechnik GmbH; Monroe (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

ASSA ABLOY Sicherheitstechnik GmbH is seeking an Account Coordinator to provide day-to-day customer service and support, ensuring effective execution of customer objectives. You will handle a high volume of calls and emails, maintain schedules, and document essential actions for projects.

Role requires strong communication skills, teamwork, and the ability to work in a fast-paced environment. 2 weeks notice preferred; MS Office proficiency is a plus. This position is based in Monroe, NC.

Qualifications

• 3+ years of CSR experience in B2B setting.
• Handling high volume calls and emails from customers.
• Professional communication with customers by phone and email.

Responsibilities

• Handle high volume calls and emails regarding quotes, bills, shipping, products, quality and services.
• Maintain and monitor project schedules.
• Document and follow up on actions and decisions for jobs.
• Follow up on project deadlines and changes.
• Assess project risks and provide solutions.
• Take or process orders for products or services.
• Collaborate with clients and internal teams to meet client needs.

Skills

Quick learner

Collaborative team worker

Adaptable to change

Multitasking

MS Suite

2 weeks notice

Education

3+ years CSR in B2B

Tools

MS Office

Job description

ASSA ABLOY Sicherheitstechnik GmbH is seeking an Account Coordinator to provide day-to-day customer service and support, ensuring effective execution of customer objectives. You will handle a high volume of calls and emails, maintain schedules, and document essential actions for projects.

Role requires strong communication skills, teamwork, and the ability to work in a fast-paced environment. 2 weeks notice preferred; MS Office proficiency is a plus. This position is based in Monroe, NC.