B2B Accounts & Projects Coordinator

ASSA ABLOY Group; Monroe (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

ASSA ABLOY Group in the United States seeks an Account Coordinator to provide day-to-day customer service and support to ensure the effective execution of customer objectives. You will handle a high volume of customer calls and emails, manage project schedules, document actions, and coordinate with clients and internal teams to meet needs.

Ideal candidates have 3+ years CSR in a B2B setting, strong communication skills, multitasking ability, and proficiency with MS Office; capability to start

Qualifications

• 3+ years CSR in a B2B setting.
• Experience handling a high volume of calls and emails.
• Professional communicator with customers by phone and email.

Responsibilities

• Handle a high volume of calls and emails about quotes, bills, shipping, products, and services.
• Maintain and monitor project schedules.
• Document and follow up on actions and decisions for jobs.
• Follow up on project deadlines.
• Determine project changes as needed.
• Undertake project tasks as required.
• Ensure projects adhere to frameworks with proper documentation.
• Assess risks and issues and provide solutions.
• Take or process orders for products or services.
• Address customer complaints and resolve issues.
• Collaborate with clients and internal teams to meet needs.

Skills

Quick learner

Collaborative team worker

Adaptable under pressure

Multitasking

MS Office basics

Available to start in 2 weeks

Tools

MS Office

Job description

ASSA ABLOY Group in the United States seeks an Account Coordinator to provide day-to-day customer service and support to ensure the effective execution of customer objectives. You will handle a high volume of customer calls and emails, manage project schedules, document actions, and coordinate with clients and internal teams to meet needs.

Ideal candidates have 3+ years CSR in a B2B setting, strong communication skills, multitasking ability, and proficiency with MS Office; capability to start