National Accounts Success Coordinator

Record UK Ltd; Monroe, Northern (NC, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

ASSA ABLOY Group currently seeks an Account Coordinator to provide day-to-day customer service and support, ensuring the effective execution of customer objectives. The role emphasizes handling quotes, bills, shipping, and product inquiries while maintaining project schedules and documentation.

Ideal candidates are quick learners with strong communication skills, able to multitask in a fast-paced environment and start within two weeks.

Qualifications

• 3+ years experience in CSR in B2B setting.
• Professional communicator with customers on phone and via emails.
• Able to start in 2 weeks.

Responsibilities

• Handle high volume of customer calls and emails regarding quotes, bills, shipping, products, quality and services.
• Maintain and monitor project schedule.
• Document and follow up on actions and decisions for jobs.
• Follow up on project deadlines and determine project changes.
• Undertake project tasks as required and ensure documentation is maintained.
• Assess project risks and provide solutions where applicable.
• Take or process orders for products or services.
• Collaborate with clients and internal teams to meet client needs.

Skills

Quick learner

Collaborative teamwork

Adaptable under pressure

Multitasking

MS Office

2 weeks notice

Tools

MS Office

Job description

ASSA ABLOY Group currently seeks an Account Coordinator to provide day-to-day customer service and support, ensuring the effective execution of customer objectives. The role emphasizes handling quotes, bills, shipping, and product inquiries while maintaining project schedules and documentation.

Ideal candidates are quick learners with strong communication skills, able to multitask in a fast-paced environment and start within two weeks.