Strategic MSP Account Executive: Lead Executive Growth

Tech Impact; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Tech Impact is seeking a Senior Account Executive to lead strategic, C‑suite level relationships within a named MSP portfolio in the United States. You will translate client missions into technology roadmaps and guide complex buying decisions beyond routine account management.

You will collaborate with cybersecurity, MSP operations, and cross‑functional teams to align services with growth goals, drive discovery, create plans, and steward opportunities from proposal through renewal.

Responsibilities

• Build multi-threaded relationships with CEOs, COOs, CFOs, technology leaders, program leaders, and other decision makers across the assigned portfolio.
• Lead structured business discovery to understand mission outcomes, program delivery, workforce needs, funding and budget constraints, operational bottlenecks, risk tolerance, and change readiness.
• Create and maintain strategic account plans, stakeholder maps, client-health views, and 12–18 month technology roadmaps with clear priorities, budgets, owners, and next decisions.
• Lead executive business reviews that connect service performance, cybersecurity risk, asset lifecycle, data, automation, AI, and technology investments to organizational outcomes.
• Identify, qualify, and nurture expansion opportunities; develop a value case; coordinate technical discovery; and lead opportunities through proposal, decision, and close.
• Partner with cybersecurity, MSP operations, Help Desk, technical projects, data/automation/AI, digital services, finance, and marketing to bring the right expertise to each client conversation.
• Work in close partnership with the Junior AM, maintaining clear ownership while ensuring a consistent, well-documented customer experience.
• Monitor account risk and renewal readiness, coordinate recovery plans, maintain an accurate forecast and CRM record, and elevate issues early.
• Represent Tech Impact onsite and at nonprofit/customer events; use in‑person engagement for discovery, executive alignment, planning, and key decisions.
• Bring portfolio insight back to Tech Impact to improve packaging, positioning, adoption, and delivery of strategic services.

Job description

Tech Impact is seeking a Senior Account Executive to lead strategic, C‑suite level relationships within a named MSP portfolio in the United States. You will translate client missions into technology roadmaps and guide complex buying decisions beyond routine account management.

You will collaborate with cybersecurity, MSP operations, and cross‑functional teams to align services with growth goals, drive discovery, create plans, and steward opportunities from proposal through renewal.