Strategic MSP Account Executive - Growth & Delivery

Netsurit; Northern (KY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Netsurit seeks an Account Executive to own a diverse client portfolio, driving strategy, operational oversight, and relationship ownership across key accounts. You will act as the commercial owner, aligning service delivery with contracts and client needs while identifying growth opportunities.

The role requires MSP experience and a background in outsourcing/consulting, with strong sales acumen and strategic insight to protect profitability and client satisfaction.

Qualifications

• 5-10 years of IT experience.
• Must have MSP experience.
• Background in outsourcing/consulting.
• Technical/operations expertise.
• Service delivery and financial knowledge.
• Sales experience.
• Strategic insight.
• People-oriented.
• Problem-solving.
• Planning and foresight.

Responsibilities

• Own operational service delivery aligned to SLAs and client requirements.
• Build and manage client relationships with all key stakeholders.
• Identify opportunities for upselling and cross-selling to existing clients and prepare proposals.
• Drive SLA renewals and manage contract profitability.
• Develop client roadmaps and meet with clients to discuss service improvements and opportunities.
• Coordinate with vendors and internal teams to deliver services.

Skills

Excellent communication

Sales experience

Strategic insight

People-oriented

Problem-solving

Planning and foresight

Technical/operations expertise

Tools

ConnectWise

Brightgauge

Job description

Netsurit seeks an Account Executive to own a diverse client portfolio, driving strategy, operational oversight, and relationship ownership across key accounts. You will act as the commercial owner, aligning service delivery with contracts and client needs while identifying growth opportunities.

The role requires MSP experience and a background in outsourcing/consulting, with strong sales acumen and strategic insight to protect profitability and client satisfaction.