Strategic Mid-Market Account Growth Manager

Spectrum; Fayetteville (NC); On-site; USD 75,000 - 110,000; Full time

Job summary

Spectrum is seeking a Mid Market Account Manager to advance client relationships and drive growth by upselling, renewing and retaining voice, data and video services for existing customers in the Mid-market and Enterprise segments.

You will develop customer-centric proposals, collaborate with Account Executives, and manage CRM data to secure renewals and drive revenue, with occasional travel to client sites. This role is office-based with growth opportunities.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree in a business-related field preferred.
• Account management or sales experience in telecom B2B.

Responsibilities

• Upsell and renew services to existing Mid-market/Enterprise customers.
• Win back former customers with compelling solutions and incentives.
• Achieve monthly revenue quotas through strategic account management.
• Initiate contact with prospective clients via calls, visits and networking.
• Develop customer-centric proposals articulating Spectrum’s value.
• Collaborate with AE and Account Consultant teams for smooth handoffs.
• Maintain CRM data and keep customer information up to date.
• Work with Sales Support and Marketing to drive account outcomes.

Skills

CRM (Salesforce)

Excel

Word

PowerPoint

Outlook

Education

GED or High School Diploma

Bachelor's degree in business-related field

Job description

Spectrum is seeking a Mid Market Account Manager to advance client relationships and drive growth by upselling, renewing and retaining voice, data and video services for existing customers in the Mid-market and Enterprise segments.

You will develop customer-centric proposals, collaborate with Account Executives, and manage CRM data to secure renewals and drive revenue, with occasional travel to client sites. This role is office-based with growth opportunities.