Mid‑Market Growth & Renewal Account Manager

Charter Communications; Birmingham (AL); On-site; USD 65,000 - 90,000; Full time

Job summary

Charter Communications, doing business as Spectrum, is seeking a Mid Market Account Manager to grow and retain existing customer relationships in the Mid-market and Enterprise segments. You will upsell voice, data, cloud and video services and renewals, while managing contracts and driving revenue growth.

You will collaborate with the Account Executive teams, craft client-centric proposals, and maintain accurate CRM records. Occasional travel and in-office work are required as part of this role.

Qualifications

• High school diploma or GED required.
• Bachelor's degree in a business-related field preferred.
• Account management or sales experience in the telecommunications B2B industry.
• Working knowledge of computers, computer networking, Internet solutions and fiber-connected networks.
• Proficiency with Microsoft Excel, Word, PowerPoint and Outlook.

Responsibilities

• Upsell voice, data, cloud and video services to existing customers and secure contract renewals within assigned segments.
• Win back former customers by presenting compelling solutions and incentives.
• Achieve monthly revenue quotas through strategic account management and targeted sales activities.
• Initiate contact with prospective clients through telephone outreach, cold call visits, networking and participation in industry events.
• Develop customer-centric proposals that articulate Spectrum's value proposition.
• Collaborate with Account Executive and Account Consultant teams for seamless handoff and ongoing client management.
• Maintain comprehensive sales databases to track activity and customer information.
• Work closely with Sales Support and Marketing teams to drive successful account outcomes.
• Participate in sales meetings and training sessions to deepen your knowledge and expertise.

Skills

CRM systems

Client relationships

Microsoft Office

Education

High school diploma or GED

Bachelor's degree in business

Tools

Salesforce

Job description

Charter Communications, doing business as Spectrum, is seeking a Mid Market Account Manager to grow and retain existing customer relationships in the Mid-market and Enterprise segments. You will upsell voice, data, cloud and video services and renewals, while managing contracts and driving revenue growth.

You will collaborate with the Account Executive teams, craft client-centric proposals, and maintain accurate CRM records. Occasional travel and in-office work are required as part of this role.