Strategic Merchant Growth Manager

DoorDash USA; Orlando (FL); Hybrid; USD 54,000 - 80,000; Full time

Benefits offered by this job

401(k) with employer matching

Paid parental leave

Wellness benefits

Commuter benefits match

Paid time off & sick leave

Job summary

DoorDash’s Inside Account Management team manages a focused book of approximately 75 SMB restaurant partners, helping owners maximize visibility, listings, and revenue on the platform.

You will drive high-volume outbound activity, set and monitor KPIs, and advise on pricing, promotions, and product adoption. This role blends sales, account management, and portfolio strategy with travel for in-person collaboration as needed.

Qualifications

• 2+ years in client-facing sales roles with focus on retention and product adoption.
• 2+ years in outbound sales with accountability for targets.
• 2+ years in business operations or related setting.
• Experience using Salesforce or similar CRM tools.
• Proficient in Excel/Google Sheets for complex spreadsheets.
• Empathetic, goal-oriented, and capable of adapting to customer needs.

Responsibilities

• Make high-volume outbound calls to ~75 SMB restaurants.
• Establish goals and KPIs for partners and review performance.
• Advise owners on pricing, promotions, and product adoption to hit revenue goals.
• Communicate with merchants via phone and email to monitor progress.

Skills

Outbound sales

CRM tools

Excel/Sheets

Data-driven

Communication

Account management

Tools

Salesforce CRM

Google Sheets

Job description

DoorDash’s Inside Account Management team manages a focused book of approximately 75 SMB restaurant partners, helping owners maximize visibility, listings, and revenue on the platform.

You will drive high-volume outbound activity, set and monitor KPIs, and advise on pricing, promotions, and product adoption. This role blends sales, account management, and portfolio strategy with travel for in-person collaboration as needed.