Strategic Merchant Account Manager

DoorDash; Chicago (IL); On-site; USD 102,000 - 150,000; Full time

Benefits offered by this job

401(k) matching

Paid parental leave

Health, dental, vision benefits

Paid time off

Job summary

DoorDash's Commerce Platform is hiring a generalist Account Manager to own a portfolio of strategic, multi-location merchant partners across the US. You’ll run cadences end-to-end, craft playbooks to grow their business, and represent their voice inside DoorDash with founders, data-backed recommendations, and product briefs.

You’ll collaborate cross-functionally with Sales, Operations, Launch, Support, Engineering, and Product, and you’ll leverage an AI-augmented toolkit to move quickly and

Qualifications

• 3-5+ years of strategic account management, customer success, or related roles in B2B.
• Restaurant or hospitality background is a plus.
• Comfort with data: spreadsheets, dashboards, and SQL.
• Clear, concise written and verbal communication with founders and stakeholders.
• High agency, ownership of outcomes and decisions.
• Industry empathy and experience with merchant operators.
• Curiosity and fluency with AI tools in a fast-moving environment.

Responsibilities

• Own a portfolio of strategic merchant accounts and run weekly cadences.
• Drive revenue growth via promotions, campaigns, and expansion strategies.
• Defend account health with proactive, data-driven monitoring.
• Translate merchant voice into product and engineering work; write briefs.
• Partner cross-functionally with Sales, S&O, Launch, Support, Engineering, and Product.
• Utilize a heavily AI-augmented operational toolkit to move quickly.
• Help shape new processes as the team evolves.

Skills

Account management

Data analysis

SQL

Communication

Cross-functional

B2B familiarity

Tools

Dashboards

Excel

AI tools

Job description

DoorDash's Commerce Platform is hiring a generalist Account Manager to own a portfolio of strategic, multi-location merchant partners across the US. You’ll run cadences end-to-end, craft playbooks to grow their business, and represent their voice inside DoorDash with founders, data-backed recommendations, and product briefs.

You’ll collaborate cross-functionally with Sales, Operations, Launch, Support, Engineering, and Product, and you’ll leverage an AI-augmented toolkit to move quickly and