Strategic Partner Growth Manager

DoorDash; Austin (TX); On-site; USD 71,440 - 150,000; Full time

Benefits offered by this job

401(k) plan with employer matching

16 weeks of paid parental leave

Wellness benefits

Commuter benefits match

Paid time off and paid sick leave

Medical, dental, vision insurance

11 paid holidays

Disability and basic life insurance

Family‑forming assistance

Mental health program

Job summary

DoorDash is seeking an experienced Strategic Partner Manager II to own and grow relationships with a portfolio of SMB restaurant partners, operating with autonomy and strategic judgment to drive growth, profitability, and retention on the DoorDash platform.

You will move beyond day-to-day account management to guide strategic merchant conversations—helping partners think holistically about growth, operations, and scaling with DoorDash—while collaborating with product, operations, and sales.

Qualifications

• 4+ years of experience in account management, customer success, or post‑sales roles with increasing scope and autonomy.
• Proven track record of driving growth and retention across a portfolio.
• Strong executive presence with the ability to influence and deliver compelling presentations.
• Deep understanding of the restaurant and hospitality industry, including merchant P&L and unit economics.
• Analytical skills with complex spreadsheets and data analysis using Salesforce, Outreach, Tableau, or Sigma.
• Collaborative mindset with experience as a trusted partner and mentor within a team.

Responsibilities

• Own and grow a portfolio of SMB restaurant partners, driving measurable growth, retention, and satisfaction.
• Lead advanced merchant strategy with high‑impact business reviews focused on growth and profitability.
• Operate autonomously, adjusting account plans as needs and market conditions evolve.
• Identify and mitigate risk to merchant health and performance.
• Drive expansion by recommending and selling DoorDash products for growth and efficiency.
• Partner cross‑functionally with Product, Operations, Sales, and other teams to drive outcomes.
• Represent merchant insights to inform product improvements and GTM strategy.
• Elevate the team by sharing best practices and mentoring Partner Managers.

Skills

Account management

Customer success

Analytical skills

Strategic thinking

Cross-functional collaboration

Strong presentation skills

Restaurant industry understanding

Tools

Salesforce

Outreach

Tableau

Sigma

Job description

DoorDash is seeking an experienced Strategic Partner Manager II to own and grow relationships with a portfolio of SMB restaurant partners, operating with autonomy and strategic judgment to drive growth, profitability, and retention on the DoorDash platform.

You will move beyond day-to-day account management to guide strategic merchant conversations—helping partners think holistically about growth, operations, and scaling with DoorDash—while collaborating with product, operations, and sales.