Strategic Partner Growth Manager II

DoorDash; Houston (TX); Hybrid; USD 71,440 - 120,000; Full time

Benefits offered by this job

401(k) match

Parental leave 16 weeks

Wellness program

Commuter benefits

PTO & sick leave

Medical/Dental/Vision

11 paid holidays

Disability & life insurance

Family-forming assistance

Mental health program

Job summary

DoorDash is seeking a Strategic Partner Manager II to own and grow relationships with a portfolio of SMB restaurant partners. You’ll drive long‑term growth, profitability, and retention, moving beyond day‑to‑day account management to guide strategic merchant conversations about growth, operations, and scaling with DoorDash.

You’ll balance autonomous account planning with cross‑functional collaboration, shaping merchant strategies and ensuring measurable outcomes while traveling to merchants and

Qualifications

• 4+ years in account management, customer success, or post‑sales roles with increasing scope and autonomy.
• Proven track record of driving measurable growth and retention across a book of business.
• Strong executive presence with the ability to command a room, influence without authority, and deliver compelling presentations.
• Deep understanding of the restaurant and hospitality industry, including merchant P&L and unit economics.
• Advanced analytical skills, including maintaining complex spreadsheets and performing data analysis using tools such as Salesforce, Outreach, Tableau, or Sigma.
• Strong knowledge of third‑party delivery platforms, logistics, and multi‑sided marketplaces.
• Ability to synthesize data, industry trends, and merchant insights into clear, actionable recommendations.
• Collaborative mindset with experience serving as a trusted partner and informal mentor within a team.

Responsibilities

• Own and grow strategic partnerships: Manage a portfolio of SMB restaurant partners, consistently driving measurable growth, retention, and satisfaction.
• Lead advanced merchant strategy: Conduct high‑impact business reviews focused on larger‑scale growth strategies, profitability, and long‑term success.
• Operate autonomously: Proactively adjust account plans and growth strategies as merchant needs, performance, and market conditions evolve.
• Identify and mitigate risk: Anticipate detractors, address challenges early, and implement solutions to protect merchant health and performance.
• Drive expansion and optimization: Recommend and sell DoorDash products that support merchant growth, efficiency, and brand perception.
• Influence cross‑functionally: Partner with Product, Operations, Sales, and other teams—driving action and outcomes without relying on manager escalation.
• Represent the merchant internally: Surface meaningful merchant insights each quarter to inform product improvements, GTM strategy, and internal initiatives.
• Elevate the team: Share best practices, provide feedback on decks and negotiation strategy, and support the development of Partner Managers.

Skills

Account management

Growth & retention

Executive presence

Restaurant industry knowledge

Analytical skills

Delivery platforms

Data synthesis

Collaboration

Tools

Salesforce

Outreach

Tableau

Sigma

Job description

DoorDash is seeking a Strategic Partner Manager II to own and grow relationships with a portfolio of SMB restaurant partners. You’ll drive long‑term growth, profitability, and retention, moving beyond day‑to‑day account management to guide strategic merchant conversations about growth, operations, and scaling with DoorDash.

You’ll balance autonomous account planning with cross‑functional collaboration, shaping merchant strategies and ensuring measurable outcomes while traveling to merchants and