Strategic Platform Growth Account Manager

DoorDash; Washington (District of Columbia); On-site; USD 102,000 - 150,000; Full time

Benefits offered by this job

401(k) with employer matching

Paid parental leave

Wellness benefits

Commuter benefits match

Paid time off

Paid sick leave

Medical, dental, and vision benefits

Job summary

DoorDash is seeking a seasoned account management professional to own a portfolio of strategic merchant accounts across the US. You will run end-to-end cadences, build playbooks to grow their business with DoorDash, and represent merchant voices to internal teams.

You’ll partner with founders on high-level strategy, data-backed recommendations, and product briefs from day one. The role combines relationship management with strategic, data-driven decision making in a fast-paced, AI-augmented

Qualifications

• 3–5+ years of strategic account management or customer-facing roles at a B2B company.
• Experience managing multi-location merchant accounts preferred.
• Comfort using data – dashboards, basic SQL, and analytics.
• Clear, concise written and verbal communication with founders and senior stakeholders.
• High initiative and ownership; able to operate without a fixed playbook.
• Empathy for merchants and understanding of their margins.
• Curiosity with AI tools and comfort in a fast-evolving product.

Responsibilities

• Own a portfolio of strategic merchant accounts and run weekly/biweekly cadences.
• Drive revenue growth through context-based promotions, campaigns, and strategy.
• Maintain account health with proactive, data-driven monitoring and risk detection.
• Translate merchant feedback into product/engineering work and write briefs.
• Collaborate cross-functionally with Sales, S&O, Launch, Support, Engineering, and Product.
• Leverage AI-augmented tools to improve operations and decision making.
• Help shape the team function and processes as the role evolves.

Skills

Strategic account management

Data analysis

SQL basics

Cross-functional collaboration

Communication skills

Tools

SQL

Job description

DoorDash is seeking a seasoned account management professional to own a portfolio of strategic merchant accounts across the US. You will run end-to-end cadences, build playbooks to grow their business with DoorDash, and represent merchant voices to internal teams.

You’ll partner with founders on high-level strategy, data-backed recommendations, and product briefs from day one. The role combines relationship management with strategic, data-driven decision making in a fast-paced, AI-augmented