Strategic Partner Manager: SMB Restaurant Growth

DoorDash USA; Charlotte, Atlanta (NC, GA); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Premium healthcare

Wellness reimbursement

Paid parental leave

Job summary

DoorDash is seeking a Strategic Partner Manager II to own and grow a roster of SMB restaurant partners, balancing strategic planning with hands-on execution. You’ll drive long‑term growth, profitability, and merchant retention while shaping cross‑functional initiatives with Product, Operations, and Sales.

With 4+ years in account management or post‑sales roles, you’ll translate data into action, present compelling business reviews, and mentor teammates in a fast‑moving Outside Account Management

Qualifications

• 4+ years of experience in account management, customer success, or post-sales roles with increasing scope and autonomy.
• Proven track record of driving measurable growth and retention across a book of business.
• Strong executive presence with the ability to command a room, influence without authority, and deliver compelling presentations.
• Deep understanding of the restaurant and hospitality industry, including merchant P&L and unit economics.
• Advanced analytical skills, including maintaining complex spreadsheets and performing data analysis using tools such as Salesforce, Outreach, Tableau, or Sigma.
• Strong knowledge of third-party delivery platforms, logistics, and multi-sided marketplaces.
• Ability to synthesize data, industry trends, and merchant insights into clear, actionable recommendations.
• Collaborative mindset with experience serving as a trusted partner and informal mentor within a team.

Responsibilities

• Own and grow strategic partnerships: Manage a portfolio of SMB restaurant partners, consistently driving measurable growth, retention, and satisfaction.
• Lead advanced merchant strategy: Conduct high-impact business reviews focused on larger-scale growth strategies, profitability, and long-term success.
• Operate autonomously: Proactively adjust account plans and growth strategies as merchant needs, performance, and market conditions evolve.
• Identify and mitigate risk: Anticipate detractors, address challenges early, and implement solutions to protect merchant health and performance.
• Drive expansion and optimization: Recommend and sell DoorDash products that support merchant growth, efficiency, and brand perception.
• Influence cross‑functionally: Partner with Product, Operations, Sales, and other teams—driving action and outcomes without relying on manager escalation.
• Represent the merchant internally: Surface meaningful merchant insights each quarter to inform product improvements, GTM strategy, and internal initiatives.
• Elevate the team: Share best practices, provide feedback on decks and negotiation strategy, and support the development of Partner Managers.

Skills

Account management

Growth & retention

Executive presence

Restaurant industry

Analytics

Salesforce proficiency

Cross-functional collaboration

Tools

Salesforce

Outreach

Tableau

Sigma

Job description

DoorDash is seeking a Strategic Partner Manager II to own and grow a roster of SMB restaurant partners, balancing strategic planning with hands-on execution. You’ll drive long‑term growth, profitability, and merchant retention while shaping cross‑functional initiatives with Product, Operations, and Sales.

With 4+ years in account management or post‑sales roles, you’ll translate data into action, present compelling business reviews, and mentor teammates in a fast‑moving Outside Account Management