Merchant Success Manager: Restaurant Growth & Visibility

DoorDash; Atlanta (GA); Hybrid; USD 95,000 - 125,000; Full time

Job summary

DoorDash is seeking a Merchant Success Manager to support and grow its SMB restaurant partners. You will own a focused book of approximately 75 merchants, building long‑term relationships and helping owners improve performance on the platform.

You will engage through outbound calls and emails, use data to guide decisions, and collaborate with cross‑functional teams to increase visibility, optimize listings, and drive revenue while hitting weekly and quarterly KPIs.

Qualifications

• Experience with SMB partners or restaurant partners is a plus.
• Ability to manage a focused portfolio and drive revenue growth.
• Strong communication and relationship-building skills.

Responsibilities

• Manage a focused book of ~75 SMB merchants.
• Lead outbound outreach via calls and emails to merchants.
• Drive visibility, optimize listings, and adoption of DoorDash products to grow revenue.

Skills

Merchant relations

Sales & account management

Data-driven decisions

Job description

DoorDash is seeking a Merchant Success Manager to support and grow its SMB restaurant partners. You will own a focused book of approximately 75 merchants, building long‑term relationships and helping owners improve performance on the platform.

You will engage through outbound calls and emails, use data to guide decisions, and collaborate with cross‑functional teams to increase visibility, optimize listings, and drive revenue while hitting weekly and quarterly KPIs.