Strategic Merchant Growth Manager

DoorDash; Philadelphia (Philadelphia County); On-site; USD 102,000 - 150,000; Full time

Benefits offered by this job

401(k) matching

Paid parental leave

Health benefits

Job summary

DoorDash's Commerce Platform organization seeks a generalist account manager to own a portfolio of strategic merchant accounts, run cadence end-to-end, and represent merchant voice inside DoorDash. You will speak with founders, pull data to support recommendations, and write product briefs.

The merchant base is sophisticated, and the bar is high—expect immediate partnership with multi-location operators. You’ll drive revenue growth via tailored recommendations, defend account health with

Qualifications

• 3–5+ years in strategic account management, customer success, or related roles at a B2B company.
• Restaurant or hospitality background preferred.
• Comfort with data—spreadsheets at scale, dashboards, basic SQL.
• Clear, concise written and verbal communication with founders and senior stakeholders.
• High agency: ownership of outcomes and ability to work without a fixed playbook.
• Industry empathy from working with merchant operators; curiosity with AI tools.

Responsibilities

• Own a portfolio of strategic merchant accounts and run weekly/biweekly cadences.
• Drive measurable revenue growth through contextualized recommendations (promotions, campaigns, channel optimization).
• Defend account health with proactive, data-driven monitoring and risk spotting.
• Translate merchant feedback into product/engineering work and write briefs that ship.
• Partner cross-functionally with Sales, Ops, Launch, Support, Engineering, and Product.

Skills

Strategic AM

Data analysis

Cross-functional teamwork

Founder communication

AI tools familiarity

Tools

CRM tools

SQL basics

Job description

DoorDash's Commerce Platform organization seeks a generalist account manager to own a portfolio of strategic merchant accounts, run cadence end-to-end, and represent merchant voice inside DoorDash. You will speak with founders, pull data to support recommendations, and write product briefs.

The merchant base is sophisticated, and the bar is high—expect immediate partnership with multi-location operators. You’ll drive revenue growth via tailored recommendations, defend account health with