Strategic Merchant Growth Manager

DoorDash; Detroit (MI); On-site; USD 102,000 - 150,000; Full time

Benefits offered by this job

401(k) plan with employer matching

Paid parental leave

Wellness benefits

Commuter benefits match

Paid time off & paid sick leave

Job summary

DoorDash is seeking a generalist Account Manager to own a portfolio of strategic merchant accounts across the US. You will run end-to-end cadences, craft a strategic playbook to grow their business, and represent their voice inside DoorDash.

On calls with founders, you’ll pull data to back recommendations and write product briefs. The role partners with cross-functional teams and uses AI-augmented tools to move quickly.

Qualifications

• 3–5+ years of experience in strategic account management, customer success, or related roles at a B2B company.
• Restaurant or hospitality background (operator or restaurant tech).
• Comfort with data: spreadsheets at scale, dashboards, basic SQL, and spotting when numbers don’t add up.
• Clear, concise written and verbal communication with founders and stakeholders.
• High agency: ownership of outcomes and ability to improvise.
• Industry empathy with merchant operators and understanding margins.
• Curiosity and fluency with AI tools in a modern, AI-augmented environment.
• Comfort in ambiguity as product and team evolve rapidly.

Responsibilities

• Own a portfolio of strategic merchant accounts; run weekly/biweekly cadences.
• Drive measurable revenue growth through context-specific recommendations (promotions, campaigns, channel optimization).
• Defend account health via proactive, data-driven monitoring; spot and act on risks.
• Translate merchant voice into product/engineering work; write briefs that ship.
• Partner across Sales, S&O, Launch, Support, Engineering, and Product; act as connective tissue.

Skills

Strategic account mgmt

Data-driven

Cross-functional collaboration

SQL basics

Communication

Tools

SQL

Job description

DoorDash is seeking a generalist Account Manager to own a portfolio of strategic merchant accounts across the US. You will run end-to-end cadences, craft a strategic playbook to grow their business, and represent their voice inside DoorDash.

On calls with founders, you’ll pull data to back recommendations and write product briefs. The role partners with cross-functional teams and uses AI-augmented tools to move quickly.