Strategic Account Leader for Multi-Location Merchants

DoorDash; New York (NY); On-site; USD 102,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid parental leave

Wellness benefits

Commuter benefits

Paid time off

Job summary

DoorDash seeks an experienced account manager to own a portfolio of strategic merchant partners in a high-touch, data-driven role. You will run cadences, translate merchant feedback into product briefs, and coordinate with cross-functional teams to grow partner success.

You’ll partner with founders, drive revenue growth through promotions and channel optimization, monitor health with dashboards, and help shape the function as it scales in an AI-augmented environment.

Qualifications

• 3-5+ years of experience in strategic account management, customer success, or related customer-facing roles at a B2B company
• Restaurant or hospitality background (operator or restaurant tech) is a plus
• Comfort with data—spreadsheets at scale, dashboards, basic SQL
• Clear, concise written and verbal communication; ability to brief founders and senior stakeholders

Responsibilities

• Own a portfolio of strategic merchant accounts; run weekly/biweekly cadences and build trust
• Drive measurable revenue growth through contextual recommendations (promotions, campaigns, channel optimization)
• Defend account health with proactive, data-driven monitoring and risk mitigation
• Translate merchant voice into product/engineering work; write briefs that ship
• Partner cross-functionally with Sales, S&O, Launch, Support, Engineering, and Product
• Use and improve an AI-augmented operational toolkit; operate with speed
• Shape and develop the function as it grows

Skills

Strategic account management

Customer success

Data-driven

Job description

DoorDash seeks an experienced account manager to own a portfolio of strategic merchant partners in a high-touch, data-driven role. You will run cadences, translate merchant feedback into product briefs, and coordinate with cross-functional teams to grow partner success.

You’ll partner with founders, drive revenue growth through promotions and channel optimization, monitor health with dashboards, and help shape the function as it scales in an AI-augmented environment.