Platform Account Manager: AI-Driven Growth for Strategic Merchants

DoorDash, Inc.; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) plan with employer matching

Paid parental leave

Wellness benefits

Commuter benefits match

Paid time off

Job summary

DoorDash, Inc. is seeking a generalist Account Manager to own a portfolio of strategic merchant accounts across the US. You will run end-to-end cadences, build a playbook to grow their business, and represent their voice inside DoorDash.

You will engage with founders on calls, pull data to support recommendations, and write product briefs to drive impact. The role is fast-paced, high-ambition, and requires cross-functional collaboration with Sales, Operations, Launch, Support, Engineering, and

Qualifications

• 3–5+ years in strategic account management or related customer-facing roles at a B2B company.
• Restaurant or hospitality background is a plus.
• Comfort with data: spreadsheets, dashboards, basic SQL.
• Clear and concise written and verbal communication.
• High sense of ownership and initiative.
• Industry empathy with merchant operators.
• Curiosity and fluency with AI tools.
• Comfort operating in ambiguity.

Responsibilities

• Own a portfolio of strategic merchant accounts, run weekly and biweekly cadences, build trust quickly.
• Drive measurable revenue growth through contextualized recommendations (promotions, campaigns, channel optimization, expansion).
• Defend account health via proactive data-driven monitoring and early risk spotting.
• Translate merchant voice into product and engineering work; write briefs that ship.
• Partner cross-functionally with Sales, S&O, Launch, Support, Engineering, and Product.
• Use and improve a heavily AI-augmented operational toolkit to move quickly.
• Build processes and shape the function as it evolves with the team.

Skills

Strategic account mgmt

Data analysis

SQL basics

Clear communication

AI tools familiarity

Ambiguity tolerance

Ownership & accountability

Tools

SQL

Job description

DoorDash, Inc. is seeking a generalist Account Manager to own a portfolio of strategic merchant accounts across the US. You will run end-to-end cadences, build a playbook to grow their business, and represent their voice inside DoorDash.

You will engage with founders on calls, pull data to support recommendations, and write product briefs to drive impact. The role is fast-paced, high-ambition, and requires cross-functional collaboration with Sales, Operations, Launch, Support, Engineering, and