Merchant Strategy & Operations Lead

DoorDash, Inc.; New York (NY); On-site; USD 105,000 - 155,000; Full time

Benefits offered by this job

401(k) employer match

Parental leave 16 weeks

Wellness benefits

Commuter benefits match

Paid time off and sick leave

Medical, dental, and vision benefits

11 paid holidays

Disability & life insurance

Family-forming assistance

Mental health program

Job summary

DoorDash is seeking a Merchant Strategy & Operations Associate Manager to lead the support experience for merchants and own both strategy and execution. You will transform support into a tech-first, scalable, and seamless experience driving merchant satisfaction and loyalty.

You will work cross-functionally with product, operations, marketing, sales, finance and analytics to land key initiatives while leveraging data and AI tools to optimize outcomes.

Qualifications

• Bachelor’s degree and 4–6 years in consulting, strategy, operations, technology, or related fields.
• Experience with analytics projects; SQL is a plus.
• Strong written and verbal communication skills; cross-functional leadership.

Responsibilities

• Lead the merchant support experience, owning both strategy and execution.
• Transform support into a tech-first, scalable, seamless experience.
• Collaborate with product, operations, marketing, sales, finance and analytics.

Skills

Strategy

Data-driven decision-making

Communication skills

Cross-functional collaboration

AI tools familiarity

Education

Bachelor's degree

Tools

SQL

Job description

DoorDash is seeking a Merchant Strategy & Operations Associate Manager to lead the support experience for merchants and own both strategy and execution. You will transform support into a tech-first, scalable, and seamless experience driving merchant satisfaction and loyalty.

You will work cross-functionally with product, operations, marketing, sales, finance and analytics to land key initiatives while leveraging data and AI tools to optimize outcomes.