Account Manager, Platform Innovation

DoorDash, Inc.; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) plan with employer matching

Paid parental leave

Wellness benefits

Commuter benefits match

Paid time off

Job summary

DoorDash, Inc. is seeking a generalist Account Manager to own a portfolio of strategic merchant accounts across the US. You will run end-to-end cadences, build a playbook to grow their business, and represent their voice inside DoorDash.

You will engage with founders on calls, pull data to support recommendations, and write product briefs to drive impact. The role is fast-paced, high-ambition, and requires cross-functional collaboration with Sales, Operations, Launch, Support, Engineering, and

Qualifications

• 3–5+ years in strategic account management or related customer-facing roles at a B2B company.
• Restaurant or hospitality background is a plus.
• Comfort with data: spreadsheets, dashboards, basic SQL.
• Clear and concise written and verbal communication.
• High sense of ownership and initiative.
• Industry empathy with merchant operators.
• Curiosity and fluency with AI tools.
• Comfort operating in ambiguity.

Responsibilities

• Own a portfolio of strategic merchant accounts, run weekly and biweekly cadences, build trust quickly.
• Drive measurable revenue growth through contextualized recommendations (promotions, campaigns, channel optimization, expansion).
• Defend account health via proactive data-driven monitoring and early risk spotting.
• Translate merchant voice into product and engineering work; write briefs that ship.
• Partner cross-functionally with Sales, S&O, Launch, Support, Engineering, and Product.
• Use and improve a heavily AI-augmented operational toolkit to move quickly.
• Build processes and shape the function as it evolves with the team.

Skills

Strategic account mgmt

Data analysis

SQL basics

Clear communication

AI tools familiarity

Ambiguity tolerance

Ownership & accountability

Tools

SQL

Job description

About the Team

You'll be joining a small, high-leverage Account Management team inside DoorDash's Commerce Platform organization. We work directly with strategic merchant partners - operators running multi-location businesses across the US - and we're the team responsible for making them successful. The work is high-touch, data-driven, and deeply cross-functional. We sit at the intersection of operations, product, sales, and engineering, and we're equally accountable for revenue outcomes, product feedback, and customer health.

About the Role

This is a generalist account management role for someone who wants to operate as more than a relationship manager. You'll own a portfolio of strategic merchants, run their cadence end-to-end, build the strategic playbook that grows their business with us, and represent their voice inside DoorDash. You'll be on calls with founders one hour, pulling data to back up a recommendation the next, and writing a product brief the hour after. The merchant base is sophisticated and the bar is high - we're hiring for someone who can show up and partner with multi-location operators on day one.

You’re excited about this opportunity because you will…

• Own a portfolio of strategic merchant accounts. Run weekly and biweekly cadences. Build trust quickly. Become the operator your merchants pick up the phone for.
• Drive measurable revenue growth for your portfolio through specific, contextualized recommendations - promotions, marketing campaigns, channel optimization, expansion strategy.
• Defend account health through proactive, data-driven monitoring. Spot risk early. Act on it.
• Translate merchant voice into product and engineering work. Capture verbatim feedback. Synthesize patterns. Write briefs that ship.
• Partner cross-functionally with Sales, S&O, Launch, Support, Engineering, and Product. Be the connective tissue.
• Use and improve a heavily AI-augmented operational toolkit. We move quickly because we automate aggressively.
• Build process where there isn't any. Our function is still being shaped - the right hire will shape it with us.

We’re excited about you because…

• You have 3-5+ years of experience in strategic account management, customer success, or related customer-facing roles at a B2B company. You've owned a book of merchants who depend on your work.
• Restaurant or hospitality background (either as an operator or restaurant tech).
• Demonstrated comfort with data - spreadsheets at scale, dashboards, basic SQL, and a strong instinct for spotting when a number doesn't make sense.
• Clear, concise written and verbal communication. You can hold a strategic conversation with a founder, write an email that respects their time, and brief a senior internal stakeholder without padding.
• High agency. You take ownership of outcomes, not activities. You operate without a playbook when needed. You make decisions and recover from mistakes.
• Industry empathy. You've worked closely with merchant operators and you understand the stakes of running a real business with real margins.
• Curiosity and fluency with AI tools. You've used modern AI assistants at a working level and you're excited to operate in a heavily AI-augmented environment.
• Comfort in ambiguity. The team and product are evolving fast - that's a feature for you, not a bug.

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid