Strategic Logistics Operations Coordinator

Federal Express Corporation

Manassas (VA)

On-site

USD 32,000 - 55,000

Full time

2 days ago

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Job summary

Federal Express Corporation in Manassas, VA is seeking a dispatcher to coordinate quality, service and administrative functions in pickup and delivery. You will dispatch transportation equipment per Linehaul plan to minimize costs and ensure on-time service, while maintaining DOT compliance and accurate records.

The role requires strong customer service, organizational and communication skills, and ability to work in a fast-paced team.

Qualifications

High school diploma or GED required; Bachelor’s degree in Business, Logistics or a related area preferred.
Administrative support, customer service or dock operations experience preferred.
Ability to read, interpret and draw conclusions from numerical data and written information.

Responsibilities

Monitor facility reporting metrics related to service, safety, cost and quality on a daily basis.
Investigates customer service complaints and resolves issues to ensure customer satisfaction.
Coordinate dispatch of linehaul transportation equipment and enter dispatch events into the Vision/VRP systems.
Maintain and update vehicle maintenance information and DOT compliance for company and vendor equipment.
Assist in driver training classes and participate in corrective action plans as needed.