Logistics Operations Coordinator — Dispatch & Compliance

FedEx Group; Manassas (VA); On-site; USD 32,000 - 55,000; Full time

Job summary

Federal Express Corporation is seeking an Operations Support Specialist in Manassas, VA to coordinate quality, service and admin tasks in pickup and delivery. You will dispatch transportation equipment per the Linehaul plan to minimize costs and protect service integrity.

You will monitor metrics daily, work with BC/AOs, ICs and ISPs, resolve customer issues, ensure DOT compliance and maintain equipment files.

Qualifications

• High school diploma or GED required; bachelor’s preferred.
• Administrative support or dock ops experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Monitors facility reporting metrics daily and investigates performance issues.
• Coordinates with BC/AOs, ICs and ISPs on load plan changes and updates Vision/VRP.
• Handles customer service complaints to ensure satisfaction.
• Maintains DOT and insurance documents for company and vendor equipment.
• Oversees dispatch of linehaul transportation equipment and records events in the system.
• May conduct driver training and perform release audits when required.
• Performs other duties as assigned.

Skills

Customer service

Time management

Organizational skills

Multi-tasking

Verbal & written communication

Microsoft Office

DOT regulations

Education

High school diploma or GED

Bachelor’s degree in Business, Logistics or a related area

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking an Operations Support Specialist in Manassas, VA to coordinate quality, service and admin tasks in pickup and delivery. You will dispatch transportation equipment per the Linehaul plan to minimize costs and protect service integrity.

You will monitor metrics daily, work with BC/AOs, ICs and ISPs, resolve customer issues, ensure DOT compliance and maintain equipment files.