Logistics Dispatch & Compliance Coordinator

Federal Express Corporation; Dodge City (KS); On-site; USD 24,796 - 35,817; Full time

Job summary

Federal Express Corporation in Dodge City, KS, seeks an Operations Dispatcher to coordinate quality, service, and administrative functions in pickup and delivery, optimizing linehaul dispatch to minimize costs and ensure service integrity.

You will monitor metrics, communicate with BC/AOs, handle customer issues, maintain equipment records, and oversee driver training and incident response, requiring strong organizational and communication skills and knowledge of DOT regulations.

Qualifications

• Customer service experience required.
• Ability to multi-task in a fast-paced environment.
• Proficient in reading and interpreting numerical data and reports.

Responsibilities

• Monitors facility reporting metrics related to service, safety, cost and quality daily.
• Coordinates the dispatch of linehaul transportation equipment and enters dispatch events into the system.
• Investigates customer service complaints and resolves issues to ensure satisfaction.

Skills

Customer service

Time management

Written communication

Numerical data interpretation

Microsoft Office

DOT regulations knowledge

Education

High school diploma or GED

Bachelor’s degree in Business/Logistics or related area preferred

Tools

Vision/VRP systems

Job description

Federal Express Corporation in Dodge City, KS, seeks an Operations Dispatcher to coordinate quality, service, and administrative functions in pickup and delivery, optimizing linehaul dispatch to minimize costs and ensure service integrity.

You will monitor metrics, communicate with BC/AOs, handle customer issues, maintain equipment records, and oversee driver training and incident response, requiring strong organizational and communication skills and knowledge of DOT regulations.