Linehaul Dispatch & Operations Coordinator

FedEx Group; Broken Arrow (OK); On-site; USD 42,000 - 54,000; Full time

Job summary

Federal Express Corporation in Oklahoma is seeking an operations coordinator to support the pickup and delivery area by coordinating quality, service and administrative functions. You will dispatch linehaul equipment according to the plan to minimize costs and protect service integrity while ensuring regulatory compliance.

This role monitors daily metrics, communicates with BC/AOs and ICs/ISPs, investigates customer issues, maintains DOT‑compliant records, and supports driver training and

Qualifications

• High school diploma or GED required; Bachelor’s degree preferred.
• Administrative support or customer service experience preferred.
• Knowledge of DOT regulations is a plus.

Responsibilities

• Coordinate dispatch of linehaul equipment and update the online systems.
• Monitor daily metrics and investigate performance issues.
• Communicate with BC/AOs, ICs and ISPs about load changes and updates.
• Investigate customer service complaints and document resolutions.
• Maintain vehicle and maintenance records to meet DOT requirements.

Skills

Customer service

Time management

Verbal and written communication

Attention to detail

Team collaboration

Education

High school diploma or GED

Bachelor’s degree in Business or Logistics

Tools

Microsoft Office

Vision/VRP systems

DOT regulations knowledge

Job description

Federal Express Corporation in Oklahoma is seeking an operations coordinator to support the pickup and delivery area by coordinating quality, service and administrative functions. You will dispatch linehaul equipment according to the plan to minimize costs and protect service integrity while ensuring regulatory compliance.

This role monitors daily metrics, communicates with BC/AOs and ICs/ISPs, investigates customer issues, maintains DOT‑compliant records, and supports driver training and