Strategic Logistics & Dispatch Coordinator

FedEx Group; Lewiston (ME); On-site; USD 42,000 - 73,000; Full time

Job summary

Federal Express Corporation is hiring in Lewiston, ME for a role coordinating quality, service and admin functions in pickup and delivery. You will dispatch transportation equipment per the Linehaul plan to minimize costs and ensure on-time performance, while checking regulatory compliance and maintaining DOT-aligned records.

The position emphasizes strong customer service, communication with contractors, and routine audits of reports, with duties spanning from data entry to contingency planning

Qualifications

• Customer service skills to respond to requests professionally.
• Strong time management and multitasking in fast-paced environment.
• Clear verbal and written communication with diverse audiences.

Responsibilities

• Monitors facility reporting metrics related to service, safety, cost and quality daily.
• Communicates with BC/AOs regarding load plan changes and daily operations.
• Investigates customer service complaints to resolve issues and ensure satisfaction.
• Escalates unresolved issues to appropriate management.
• Maintains vehicle maintenance information and DOT compliance.
• Coordinates dispatch of linehaul transportation equipment and records dispatch events.

Skills

Customer service

Time management

Verbal and written communication

Numerical data interpretation

Microsoft Office

Education

High school diploma or GED

Bachelor’s degree in Business, Logistics or related area preferred

Tools

Vision/VRP systems

Microsoft Office

Job description

Federal Express Corporation is hiring in Lewiston, ME for a role coordinating quality, service and admin functions in pickup and delivery. You will dispatch transportation equipment per the Linehaul plan to minimize costs and ensure on-time performance, while checking regulatory compliance and maintaining DOT-aligned records.

The position emphasizes strong customer service, communication with contractors, and routine audits of reports, with duties spanning from data entry to contingency planning