Strategic Logistics Account Manager – Key Customer Partner

Covenant Logisitcs; Chattanooga (TN); On-site; USD 50,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Disability insurance

Paid time off

HSA

Life insurance

Telemedicine

Job summary

Covenant Logistics is seeking an on-site Account Manager to serve a key customer account in Chattanooga, TN. You will coordinate transportation requirements, manage fleet operations, and partner with Sales, Planning, Carrier Sales and Fleet teams to meet service commitments.

Ideal candidates have a background in transportation, strong relationship skills, and the ability to balance service, cost, and equipment availability while communicating proactively with customers and internal teams.

Qualifications

• Bachelor's degree in Business, Logistics or similar field required.
• 3+ years in transportation industry required.
• Prior leadership experience preferred.

Responsibilities

• Develop and maintain strong customer relationships through proactive communication and issue resolution.
• Coordinate customer transportation requirements and ensure service commitments are achieved.
• Oversee daily fleet operations to ensure safe, compliant, and profitable execution.
• Monitor equipment availability and fleet capacity to support customer demand.
• Coordinate with maintenance teams to minimize operational disruptions and maximize equipment utilization.
• Ensure alignment between operational requirements, customer expectations, and available resources.
• Coordinate with Sales, Planning, Carrier Sales and Fleet teams to ensure load plans are executed and customer expectations are met.
• Manage trailer pools to ensure adequate availability and proper utilization.
• Plan and optimize freight movements while balancing service, cost, and equipment availability.
• Monitor operational metrics, costs, and key performance indicators.
• Identify opportunities to improve profitability through enhanced fleet utilization and operational efficiency.
• Ensure all pertinent load information is gathered and stored within the system accurately.
• Research and record accurate service data to be used in presentations for internal reporting along with external reporting to customer.
• Solicit freight from assigned customer base in person.
• Monitor and report on customer commitments to ensure commitments are fulfilled.
• Ensure customers with drop pool locations have sufficient equipment to meet demand.
• Monitor and trace shipments to ensure loads are running on schedule.
• Provide proactive communication in the event a delay occurs that would affect meeting service requirements. Maintain data integrity in all programs while managing daily responsibilities.

Skills

Customer relations

Transportation operations

DOT/FMCSA compliance

Analytical skills

Communication skills

Cross-functional collaboration

TMS experience

MS Office

Education

Bachelor's degree in Business/Logistics

3+ years transportation experience

Leadership experience preferred

Tools

Transportation Management System (TMS)

Microsoft Office

Job description

Covenant Logistics is seeking an on-site Account Manager to serve a key customer account in Chattanooga, TN. You will coordinate transportation requirements, manage fleet operations, and partner with Sales, Planning, Carrier Sales and Fleet teams to meet service commitments.

Ideal candidates have a background in transportation, strong relationship skills, and the ability to balance service, cost, and equipment availability while communicating proactively with customers and internal teams.