Strategic Logistics Account Manager

ODW Logistics, Inc.; Hamilton (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

ODW Logistics, Inc. in Hamilton, OH is seeking an Account Manager to oversee client relationships and drive service excellence.

You will be the primary contact for assigned accounts, coordinating with internal teams to meet client needs and expand business opportunities. Key duties include managing small to mid-sized accounts, preparing monthly reports, providing pricing for transportation modes, and supporting onboarding and quarterly business reviews.

Qualifications

• Bachelor’s degree or equivalent education/work experience.
• 1+ year of account management experience preferred.
• Proficiency in Microsoft Office tools preferred.

Responsibilities

• Manage small to mid-sized customer accounts.
• Compare revenue/profit for forecasting.
• Provide pricing to customers for all modes of transportation.
• Develop an extensive knowledge of all ODW Transportation Management service offerings.
• Offer solutions for support needs in Quarterly Business Review (QBR) process and other customer presentations.
• Oversee any after-hours customer issues or urgent requests, both internal and external.
• Prepare and present monthly budget reports and communicate with team leader on sales, profit, number of orders, and changes in customer communication.
• Create and maintain customer profiles for each managed account.
• Assist with customer onboarding.
• Identify potential risk and develop mitigation strategies in accordance with company policies.
• Collaborate with leadership to develop and implement safeguards to protect company assets and improve profitability.
• All other duties as assigned.

Skills

Communication

Customer service

Teamwork

Time management

Attention to detail

Education

Bachelor’s degree or equivalent education/work experience

Tools

Microsoft Office

Job description

ODW Logistics, Inc. in Hamilton, OH is seeking an Account Manager to oversee client relationships and drive service excellence.

You will be the primary contact for assigned accounts, coordinating with internal teams to meet client needs and expand business opportunities. Key duties include managing small to mid-sized accounts, preparing monthly reports, providing pricing for transportation modes, and supporting onboarding and quarterly business reviews.