Strategic Logistics Account Manager

Paycom; Plymouth (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) with company match

Paid time off

Telehealth

New Vehicle Supplier Discounts

Zero-dollar-out-of-pocket medical plan

Job summary

United Road is seeking an Account Manager to oversee key customer relationships and drive service excellence across the network. You will coordinate with OEMs, dealers, and brokers to design solutions that meet complex transportation needs.

The role requires strong communication, robust organizational skills, and an analytical approach to improve profitability. This is a full-time, on-site position based in Plymouth, MI with a focus on customer satisfaction and operational efficiency.

Qualifications

• Customer service orientation with a focus on building lasting relationships.
• Strong communication, both written and verbal, with diverse stakeholders.
• Excellent organizational skills and attention to detail.
• Analytical mindset with problem-solving abilities.

Responsibilities

• Manage key customer relationships and ensure service excellence.
• Serve as primary liaison between customers and third-party broker networks.
• Collaborate cross-functionally with national customers, vendors and internal teams.
• Identify opportunities to grow revenue and improve profitability.

Skills

Customer Service Orientation

Communication

Organizational Skills

Analytical Skills

Technical Proficiency

Education

College degree or five years of customer service experience

Job description

United Road is seeking an Account Manager to oversee key customer relationships and drive service excellence across the network. You will coordinate with OEMs, dealers, and brokers to design solutions that meet complex transportation needs.

The role requires strong communication, robust organizational skills, and an analytical approach to improve profitability. This is a full-time, on-site position based in Plymouth, MI with a focus on customer satisfaction and operational efficiency.