Strategic Logistics Account Manager – Growth

Expeditors International; Eagan, Northern (MN, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid vacation

Health plan

Life insurance

Stock purchase plan

Development program

Growth opportunities

Referral program bonus

Job summary

Expeditors International in Eagan, MN, is seeking a dynamic professional to lead customer engagement, relationship expansion, and growth initiatives within the logistics sector.

You will develop strategic plans, manage multi-level relationships, and drive revenue growth while ensuring accurate customer setup and KPI-driven performance. This role emphasizes cross-functional collaboration and data-informed decision-making.

Qualifications

• University or equivalent business qualifications.
• Expeditors or industry experience.
• Knowledge of Expeditors products and services.
• Knowledge of required Expeditors operating systems.
• Proficient in MS Office and CRM software.
• Ability to communicate up and down management hierarchy with equal effectiveness.
• Strong analytical skills.
• Ability to perform and meet KPI requirements.
• Proven problem solving and interpersonal skills.
• Charismatic with an ability to connect.

Responsibilities

• Cultivate relationships across customer organizations to gain strategic insight and influence.
• Act as a trusted advisor by understanding customer ecosystems, supply chains, and business objectives.
• Develop and execute strategic business plans that align with customer goals and drive revenue growth.
• Identify and pursue opportunities to expand service offerings, improve customer outcomes, and increase account value.
• Lead strategic business reviews to assess performance, align on objectives, and co-create growth initiatives.
• Leverage market intelligence and customer insights to influence decision-making and shape long-term partnerships.
• Ensure accurate customer setup and documentation in systems (e.g., Dynamics, SOPs, SharePoint).
• Monitor KPIs, ensuring service meets and exceeds expectations.
• Drive adoption of technology and processes to enhance the customer experience.
• Facilitate cross-functional collaboration to ensure consistent service delivery and strategic alignment.
• Communicate effectively with internal and external stakeholders through timely updates, reports, and reviews.
• Support invoicing, collections, and administrative processes to maintain account health.
• Use business intelligence tools to analyze trends, measure performance, and identify improvement areas.
• Maintain data fluency to support strategic planning and customer reporting.
• Embody company values and culture.
• Pursue continuous learning and development to enhance expertise and effectiveness.

Skills

MS Office

CRM software

Strong analytical skills

Communication skills

KPI reporting

Education

University or equivalent business qualifications

Expeditors or industry experience

Tools

Dynamics

Job description

Expeditors International in Eagan, MN, is seeking a dynamic professional to lead customer engagement, relationship expansion, and growth initiatives within the logistics sector.

You will develop strategic plans, manage multi-level relationships, and drive revenue growth while ensuring accurate customer setup and KPI-driven performance. This role emphasizes cross-functional collaboration and data-informed decision-making.