Strategic Logistics Account Manager

Werner Enterprises; Saint Paul (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

A logistics company in Saint Paul, Minnesota, is seeking a candidate to manage customer relationships and ensure KPI alignment. Responsibilities include managing load requests, monitoring service levels, and providing detailed reporting. Applicants should possess a Bachelor's degree, strong communication skills, and transportation industry knowledge. Ideal candidates will have experience in customer service and will be skilled in Windows applications. This position supports growth and effective operation improvements within a collaborative environment.

Qualifications

• Bachelor's degree or equivalent experience is required.
• 2-3 years of customer service experience preferred.
• 2-3 years of transportation/brokerage experience preferred.

Responsibilities

• Manage customer load requests via phone, email, and EDI.
• Monitor and manage input accuracy for shipment details.
• Manage carrier on-time service levels and additional KPI's.
• Provide weekly customer reports.

Skills

Transportation industry knowledge

P.C. skills, Windows applications

Communication skills

Leadership and negotiation skills

Multi-tasking

Education

Bachelor's degree or equivalent experience

Customer service experience (2-3 years preferred)

Transportation/brokerage experience (2-3 years preferred)

TMS, AS400 or P.C. experience (1-2 years preferred)

Tools

Windows applications (Word, Excel)

Job description

A logistics company in Saint Paul, Minnesota, is seeking a candidate to manage customer relationships and ensure KPI alignment. Responsibilities include managing load requests, monitoring service levels, and providing detailed reporting. Applicants should possess a Bachelor's degree, strong communication skills, and transportation industry knowledge. Ideal candidates will have experience in customer service and will be skilled in Windows applications. This position supports growth and effective operation improvements within a collaborative environment.