Strategic Leader, Organizational Change & Learning

Gap Inc.; San Francisco (CA); On-site; USD 211,000 - 284,000; Full time

Benefits offered by this job

Merchandise discount across brands

Competitive PTO and leave program

401(k) with matching

Job summary

Gap Inc. seeks a Senior Director, Organizational Change Management and Learning & Development to lead enterprise-wide transformational initiatives.

You will drive adoption, build capability, and measure value realization by partnering with HR, PMO, IT, and Communications to ensure changes land successfully. You will help design and execute a broad OCM and L&D program, build a high-performing team, and establish governance, metrics, and communications across multiple audiences in a retail

Qualifications

• 12+ years of experience in organizational change management and learning & development, including 5+ years leading large-scale transformations.
• Expertise in change methodologies (Prosci/ADKAR, Kotter, CCMP) and learning design principles.
• Data-driven with KPI and dashboard experience; strong storytelling and communication skills.

Responsibilities

• Define and lead the integrated OCM and L&D strategy for IndigoX aligned to milestones and outcomes.
• Build and lead a high-performing cross-functional team of OCM practitioners, L&D designers, and change communications specialists.
• Establish governance, rhythms, and standards for change execution, learning delivery, and measurement.
• Serve as a trusted advisor to executive sponsors and program leadership; coach leaders on sponsorship and behaviors.
• Own the change management execution including stakeholder engagement, impact analyses, training, and reinforcement.
• Oversee learning tech enablement, measurement, reporting, and capability-building initiatives.
• Partner with PMO/Tech to embed OCM in delivery cadences; manage risks and sustainment plans.
• Communications: craft messaging; maintain a regular drumbeat of updates and engagement activities.

Skills

Leadership

Change management

L&D

Stakeholder engagement

Data-driven

KPIs & dashboards

Communication/ storytelling

Job description

Gap Inc. seeks a Senior Director, Organizational Change Management and Learning & Development to lead enterprise-wide transformational initiatives.

You will drive adoption, build capability, and measure value realization by partnering with HR, PMO, IT, and Communications to ensure changes land successfully. You will help design and execute a broad OCM and L&D program, build a high-performing team, and establish governance, metrics, and communications across multiple audiences in a retail