Senior Director, Change Management & Learning

Gap Inc.; New York (NY); On-site; USD 211,000 - 284,000; Full time

Benefits offered by this job

Merchandise discount for brands

Large PTO program

Volunteer hours

401(k) with company match

Employee stock purchase plan

Medical, dental, vision

Job summary

Gap Inc. is seeking a Senior Director of Organizational Change Management to lead OCM and Learning & Development for a multi-year enterprise initiative. The role partners with business leaders, HR, PMO, IT, and Communications to ensure changes land successfully and sustainably.

You will build a high-performing team, establish governance, and drive adoption, capability building, and value realization across diverse audiences including field, corporate, technical, and vendor groups.

Qualifications

• 12+ years of experience in organizational change management and learning & development, including 5+ years leading large-scale transformations.
• Proven success designing and executing enterprise OCM and L&D strategies for complex, multi-year programs.
• Strong leadership experience building and managing cross-functional teams and change networks.
• Expertise in change methodologies (e.g., Prosci/ADKAR, Kotter, CCMP) and learning design principles.

Responsibilities

• Lead the integrated OCM and L&D strategy for IndigoX aligned to program milestones and business outcomes.
• Build and lead a high-performing team of OCM practitioners, L&D designers, facilitators, and change communications specialists.
• Establish governance, operating rhythms, and standards for change execution, learning delivery, and measurement.
• Partner with executive sponsors and program leadership to coach leaders on change sponsorship and behaviors.
• Own the comprehensive change strategy including stakeholder engagement, impact assessments, and communications.
• Direct change impact analyses; define personas, journey maps, and adoption paths across audience segments.
• Scale a change champion network and provide toolkits for leaders and managers.
• Embed OCM in delivery cadences with PMO and Tech; manage risks and reinforcement strategies.
• Own L&D strategy from capability needs to curriculum design and delivery across modalities.

Skills

OCM Leadership

L&D Strategy

Prosci/ADKAR

Stakeholder Engagement

Data Analytics

Executive Communication

Team Leadership

Job description

Gap Inc. is seeking a Senior Director of Organizational Change Management to lead OCM and Learning & Development for a multi-year enterprise initiative. The role partners with business leaders, HR, PMO, IT, and Communications to ensure changes land successfully and sustainably.

You will build a high-performing team, establish governance, and drive adoption, capability building, and value realization across diverse audiences including field, corporate, technical, and vendor groups.