Strategic Key Accounts Manager

MSC Industrial Supply Co.; Lebanon (Lebanon County); On-site; USD 39,000 - 61,000; Full time

Job summary

MSC Industrial Supply Co. seeks a Key Accounts Executive to drive sales by expanding relationships with existing customers and identifying cross-sell opportunities within designated territories.

Responsibilities include account development and delivering on-site service to maximize retention and growth. Ideal candidates have 2–3 years of outside direct sales or service experience, industry knowledge, and strong communication skills.

Qualifications

• High school diploma or GED required; 2–4 year college degree preferred.
• 2–3 years of outside direct sales/service experience preferred but not required.
• Industry experience in fasteners, chemicals, industrial maintenance supplies, electrical, or manufacturing preferred.
• Proficient in reading technical materials and communicating value-driven solutions.

Responsibilities

• Build and strengthen relationships with customers at functional and executive levels to ensure retention and satisfaction.
• Develop and execute strategies to deepen penetration and expand revenue within accounts.
• Serve as trusted advisor delivering tailored, value-driven solutions addressing customer priorities.
• Lead major programs and initiatives within assigned accounts.
• Process orders, verify shipments, stock inventory, and manage returns for accuracy.

Skills

Communication skills

Presentation skills

Relationship-building

Problem solving

Time management

Education

2–4 year college degree preferred

Tools

MS Office (Word, Excel, PowerPoint)

Handheld scanning devices

Job description

MSC Industrial Supply Co. seeks a Key Accounts Executive to drive sales by expanding relationships with existing customers and identifying cross-sell opportunities within designated territories.

Responsibilities include account development and delivering on-site service to maximize retention and growth. Ideal candidates have 2–3 years of outside direct sales or service experience, industry knowledge, and strong communication skills.