Strategic Key Accounts Growth Executive

MSC Industrial Direct Co.,Inc.; Lebanon (Lebanon County); Hybrid; USD 39,000 - 61,000; Full time

Benefits offered by this job

Comprehensive benefits program

401K and stock purchasing

Tuition reimbursement

Paid time away

Job summary

MSC Industrial Supply Co. in Lebanon, PA is seeking a Key Accounts Executive to drive sales growth by expanding relationships with existing customers and identifying cross-sell opportunities within designated territories.

This role oversees portfolios ranging from $25K to $250K and emphasizes exceptional account management, on-site service, and collaboration with internal teams to deliver value-driven solutions that boost retention.

Qualifications

• High school diploma or GED; 2–4 year college degree preferred.
• 2–3 years of outside direct sales or service experience preferred.
• Experience in industrial supply or related sectors preferred.
• Strong MS Office and PC-based order systems familiarity.

Responsibilities

• Build and strengthen relationships with customers at functional and executive levels to ensure retention and alignment with current and future needs.
• Develop and execute strategies to deepen penetration within accounts, expand revenue opportunities, and achieve sales and retention targets.
• Serve as a trusted advisor by delivering tailored, value-driven solutions that address customer priorities.
• Lead the implementation of major company programs and initiatives within assigned accounts.
• Process orders, scan and verify incoming shipments, stock inventory, and manage returns to ensure accuracy.
• Leverage CRM and account management systems to track sales activity, analyze trends, and ensure accurate forecasting and reporting.
• Partner with internal teams to deliver operational excellence and exceed customer expectations through strong service orientation and follow-up.
• Drive the setup and optimization of vending and VMI services at new or existing account locations.
• Collaborate with sales management to design competitive pricing strategies for non-contract customers.
• Monitor market trends, competitors, and emerging technologies to provide customers with forward-looking solutions.
• Prepare and submit timely, accurate sales reports that ensure alignment with management expectations.
• Secures and submits customer orders for processing utilizing ordering technology.
• Contribute to a culture of collaboration, innovation, and accountability that reflects company values.
• Participate in cross-functional projects and initiatives to support broader organizational goals.

Skills

Communication

Presentation skills

Listening skills

Relationship-building

Technical aptitude

Reading technical materials

Education

High school diploma or GED

2–4 year college degree preferred

Tools

MS Word

Excel

PowerPoint

Email

Order systems

Handheld scanners

Job description

MSC Industrial Supply Co. in Lebanon, PA is seeking a Key Accounts Executive to drive sales growth by expanding relationships with existing customers and identifying cross-sell opportunities within designated territories.

This role oversees portfolios ranging from $25K to $250K and emphasizes exceptional account management, on-site service, and collaboration with internal teams to deliver value-driven solutions that boost retention.