Strategic Key Accounts Leader - Remote

Forward Air Corporation; Mableton (GA); Remote; USD 90,000 - 110,000; Full time

Job summary

Forward Air Corporation in the United States seeks a Key Account Manager to partner with high-value customers, drive retention, growth, and innovation across the portfolio. You will lead account strategies and align customer objectives with capability across functions.

The role requires deep supply chain and logistics expertise, executive presence, and a track record managing complex accounts. Remote work with travel is required; compensation starts at $100,000 base plus variable pay.

Qualifications

• Bachelor's degree in a related field is required.
• Professional certifications such as CSCMP, APICS/ASCM preferred.
• 8+ years in strategic account management or enterprise customer success.
• Experience managing accounts with $15M–$50M+ revenue.

Responsibilities

• Develop and execute strategic account plans to drive retention and growth.
• Build executive-level relationships as trusted advisor.
• Lead business reviews and QBRs to assess performance and alignment.
• Partner with customers to develop growth roadmaps and innovation strategies.
• Identify, qualify, and pursue expansion opportunities across services and geographies.
• Own KPIs and deliver insights to improve results.
• Collaborate with cross-functional teams to ensure successful outcomes.
• Champion digital transformation and technology-enabled solutions.
• Monitor account health and mitigate retention risks.
• Drive revenue forecasting and strategic growth initiatives.
• Represent the organization in executive sponsor programs and events.
• Provide market intelligence and competitive feedback.
• Promote customer-centric culture and influence stakeholders.
• All other duties as assigned.

Skills

Executive presence

Strategic accounts

Stakeholder management

Analytical skills

Communication skills

Cross-functional leadership

Education

Bachelor's degree or higher

CSCMP / APICS / ASCM certification

Tools

Microsoft Office

CRM systems

Job description

Forward Air Corporation in the United States seeks a Key Account Manager to partner with high-value customers, drive retention, growth, and innovation across the portfolio. You will lead account strategies and align customer objectives with capability across functions.

The role requires deep supply chain and logistics expertise, executive presence, and a track record managing complex accounts. Remote work with travel is required; compensation starts at $100,000 base plus variable pay.