Strategic Key Account Leader (Remote)

Forward Air Corporation; Atlanta (GA); Remote; USD 90,000 - 110,000; Full time

Job summary

Forward Air Corporation seeks a Key Account Manager to act as a strategic partner for high-value accounts, driving long-term retention, growth, and innovation across the portfolio. You will build executive relationships and lead cross-functional teams to deliver superior outcomes.

The role requires deep knowledge of supply chain, logistics, and distribution, with strong commercial acumen and executive presence. Travel is expected; remote work option available.

Qualifications

• Undergraduate degree required.
• 8+ years in strategic account management or related leadership roles.
• Experience managing portfolios with $15M–$50M+ annual revenue.
• Strong executive-level communication and relationship management.
• Knowledge of logistics, supply chain, transportation.
• Willingness to travel; remote work environment.
• Certifications like CSCMP or APICS preferred.

Responsibilities

• Develop and execute strategic account plans to drive retention and growth.
• Build executive-level relationships as trusted advisor.
• Lead business reviews and QBRs to assess performance and alignment.
• Partner with customers to develop growth roadmaps and improvement initiatives.
• Identify and pursue expansion across services and geographies.
• Own KPIs and deliver insights to improve results.
• Collaborate with Operations, Sales, Finance, IT, Solutions Design, Engineering, and Implementation.
• Champion digital transformation and technology-enabled solutions.
• Monitor account health and mitigate retention risks.
• Drive forecasting, revenue planning, and strategic growth.
• Represent organization in executive sponsor programs and events.
• Provide market intelligence and competitive feedback.
• Promote customer-centric alignment across stakeholders.
• All other duties as assigned.

Skills

Strategic account management

Executive relationship development

Cross-functional leadership

Analytical skills

Negotiation

Communication skills

Customer success

Education

Undergraduate degree

Tools

Microsoft Office 365

Teams

Zoom

Webex

CRM software (Salesforce)

Job description

Forward Air Corporation seeks a Key Account Manager to act as a strategic partner for high-value accounts, driving long-term retention, growth, and innovation across the portfolio. You will build executive relationships and lead cross-functional teams to deliver superior outcomes.

The role requires deep knowledge of supply chain, logistics, and distribution, with strong commercial acumen and executive presence. Travel is expected; remote work option available.