Strategic Key Account Lead (Remote)

Forward Air Corporation; College Park (GA); Remote; USD 90,000 - 110,000; Full time

Job summary

Forward Air Corporation seeks a Senior Key Account Manager to drive retention, growth, and innovation for high-value accounts. You will develop and execute account strategies, build executive-level relationships, and lead cross-functional teams to deliver strategic outcomes.

The role emphasizes deep logistics and supply chain expertise, complex industry experience, and travel; remote work is supported with a base salary of $100,000 plus variable compensation.

Qualifications

• 8+ years of progressive experience in strategic account management, enterprise customer success, business development, or related customer-facing leadership roles.
• Proven success managing complex customer portfolios with substantial annual revenues while achieving retention and growth objectives.
• Deep expertise in logistics, transportation, supply chain management, or related industries.

Responsibilities

• Develop and execute strategic account plans that drive customer retention and revenue growth.
• Build and maintain executive-level relationships, serving as a trusted advisor and primary strategic contact.
• Lead business reviews, executive alignment meetings, and quarterly business reviews to evaluate performance and maintain strategic alignment.
• Partner with customers to develop growth roadmaps, innovation strategies, and continuous improvement initiatives.
• Identify, qualify, and pursue expansion opportunities across services, business units, geographies, and solution offerings.
• Own customer performance metrics and KPIs, delivering insights and recommendations that improve operational and financial results.
• Lead resolution of complex business challenges while balancing customer needs with organizational objectives.
• Collaborate with Operations, Sales, Finance, Solutions Design, IT, Engineering, and Implementation teams to ensure successful customer outcomes.
• Translate customer goals, challenges, and priorities into actionable internal strategies and resource plans.
• Champion digital transformation, automation, and technology-enabled solutions that increase customer value and operational efficiency.
• Monitor account health, identify retention risks, and implement proactive mitigation strategies.
• Drive account forecasting, revenue planning, and strategic growth initiatives.
• Represent the organization in executive sponsor programs, customer strategy sessions, industry events, and other high-visibility engagements.
• Provide market intelligence, industry insights, and competitive feedback to support business planning and solution development.
• Promote a customer-centric culture by influencing and aligning cross-functional stakeholders around account objectives and customer commitments.

Skills

Strategic account management

Executive relationship management

Sales and revenue growth

Cross-functional leadership

Analytical skills

Education

Undergraduate degree in related field

Tools

CRM software

Microsoft Office 365

Job description

Forward Air Corporation seeks a Senior Key Account Manager to drive retention, growth, and innovation for high-value accounts. You will develop and execute account strategies, build executive-level relationships, and lead cross-functional teams to deliver strategic outcomes.

The role emphasizes deep logistics and supply chain expertise, complex industry experience, and travel; remote work is supported with a base salary of $100,000 plus variable compensation.