Strategic Key Account Leader (Remote)

Forward Air Corporation; Roswell (GA); Remote; USD 90,000 - 110,000; Full time

Job summary

Forward Air Corporation is seeking a senior Key Account Manager to partner with high-value customers, drive retention and revenue growth, and align client objectives with delivery capabilities. You will lead executive-level engagements, develop growth roadmaps, and coordinate cross-functional teams to maximize customer value.

The role emphasizes strategic advisory work, risk management, and continuous improvement initiatives across logistics, supply chain, and distribution solutions, with travel

Qualifications

• Undergraduate degree in a related field from an accredited college or university required.
• Professional certifications such as CSCMP, APICS/ASCM, or similar credentials preferred.
• 8+ years of progressive experience in strategic account management, enterprise customer success, business development, or related customer-facing leadership roles.
• Experience managing complex customer portfolios with annual revenues of approximately $15M to $50M+ while achieving retention and growth objectives.
• Deep expertise in logistics, transportation, supply chain management, contract logistics, warehousing, distribution, or related industries.
• Strong executive presence with the ability to influence, negotiate, and build credibility with senior leaders internally and externally.
• Experience leading cross-functional teams and driving alignment across Sales, Operations, Finance, IT, Solutions Design, Engineering, and Implementation functions.
• Experience supporting customers in complex industries such as life sciences, aerospace, automotive, high-tech, industrial manufacturing, consumer goods, or related sectors preferred.

Responsibilities

• Develop and execute strategic account plans that drive customer retention and revenue growth.
• Build and maintain executive-level relationships, serving as a trusted advisor and primary strategic contact.
• Lead business reviews, executive alignment meetings, and quarterly business reviews (QBRs) to evaluate performance, identify opportunities, and maintain strategic alignment.
• Partner with customers to develop growth roadmaps, innovation strategies, and continuous improvement initiatives.
• Identify, qualify, and pursue expansion opportunities across services, business units, geographies, and solution offerings.
• Own customer performance metrics and KPIs, delivering insights and recommendations that improve operational and financial results.
• Lead resolution of complex business challenges while balancing customer needs with organizational objectives.
• Collaborate with Operations, Sales, Finance, Solutions Design, IT, Engineering, and Implementation teams to ensure successful customer outcomes.
• Translate customer goals, challenges, and priorities into actionable internal strategies and resource plans.
• Champion digital transformation, automation, and technology-enabled solutions that increase customer value and operational efficiency.
• Monitor account health, identify retention risks, and implement proactive mitigation strategies.
• Drive account forecasting, revenue planning, and strategic growth initiatives.
• Represent the organization in executive sponsor programs, customer strategy sessions, industry events, and other high-visibility engagements.
• Provide market intelligence, industry insights, and competitive feedback to support business planning and solution development.
• Promote a customer-centric culture by influencing and aligning cross-functional stakeholders around account objectives and customer commitments.
• All other duties as assigned to meet evolving business needs.

Skills

Executive presence

Analytical skills

Communication

Relationship management

Strategic account management

Cross-functional leadership

Negotiation

Problem solving

Education

Bachelor's degree in related field

Tools

Microsoft O365

Teams

Zoom

Webex

Job description

Forward Air Corporation is seeking a senior Key Account Manager to partner with high-value customers, drive retention and revenue growth, and align client objectives with delivery capabilities. You will lead executive-level engagements, develop growth roadmaps, and coordinate cross-functional teams to maximize customer value.

The role emphasizes strategic advisory work, risk management, and continuous improvement initiatives across logistics, supply chain, and distribution solutions, with travel