Strategic Key Account Director (Remote)

Forward Air Corporation; East Point (GA); Remote; USD 90,000 - 110,000; Full time

Job summary

Forward Air Corporation seeks a senior leader to act as Key Account Manager, partnering with high-value customers to drive retention and growth. You will craft strategic plans, align customer objectives with internal capabilities, and lead cross-functional teams to deliver exceptional outcomes.

The role requires deep logistics and supply chain expertise, strong executive presence, and travel as needed. Compensation includes a minimum base salary of $100,000 plus a variable plan, with a

Qualifications

• 8+ years in strategic account management, enterprise customer success, or related leadership roles.
• Proven success managing portfolios with $15M–$50M+ annual revenue.
• Deep expertise in logistics, transportation, and supply chain management.

Responsibilities

• Develop and execute strategic account plans to drive retention and revenue growth.
• Build and maintain executive-level relationships as trusted advisor.
• Lead business reviews and QBRs to evaluate performance and alignment.

Skills

Executive presence

Analytical skills

Relationship management

Negotiation

Education

Undergraduate degree in a related field

CSCMP/APICS/ASCM certification preferred

Tools

Microsoft Office (Outlook, Excel, PowerPoint)

Job description

Forward Air Corporation seeks a senior leader to act as Key Account Manager, partnering with high-value customers to drive retention and growth. You will craft strategic plans, align customer objectives with internal capabilities, and lead cross-functional teams to deliver exceptional outcomes.

The role requires deep logistics and supply chain expertise, strong executive presence, and travel as needed. Compensation includes a minimum base salary of $100,000 plus a variable plan, with a