Strategic Key Account Leader (Remote)

Forward Air Corporation

Chamblee (GA)

Remote

USD 100,000 - 135,000

Full time

6 days ago

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Job summary

Forward Air Corporation is seeking a seasoned Key Account Manager to act as a strategic partner for high-value accounts. You will drive long-term retention, growth, and innovation, aligning customer objectives with our capabilities.

You will build executive relationships, develop growth roadmaps, lead cross-functional teams, and champion digital transformation to increase customer value. Travel will be required to meet with customers and attend industry events.

Qualifications

8+ years of strategic account management or related leadership roles.
Experience managing portfolios with $15M-$50M+ revenues.
Deep logistics and supply chain expertise.
Strong executive presence and cross-functional influence.
Experience in life sciences, aerospace, automotive, or high-tech sectors preferred.

Responsibilities

Develop and execute strategic account plans to drive customer retention and revenue growth.
Build executive-level relationships and act as trusted advisor.
Lead business reviews and QBRs to align performance and opportunities.
Partner with customers on growth roadmaps and optimization initiatives.
Identify and pursue expansion across services and geographies.
Monitor KPIs and provide actionable insights to improve results.
Coordinate with cross-functional teams to ensure successful outcomes.
Champion digital transformation and technology-enabled solutions.
Monitor account health and mitigate retention risks.
Forecast revenue and lead strategic growth initiatives.