Strategic Key Account Lead (Remote)

Forward Air Corporation

Fairburn (GA)

Remote

USD 90,000 - 110,000

Full time

7 days ago

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Job summary

Forward Air Corporation in the United States seeks a Key Account Manager to serve as a strategic partner for high-value accounts, driving retention, growth, and innovation across the portfolio. You will develop and execute account strategies that align customer objectives with organizational capabilities.

The role requires deep logistics and supply chain expertise, executive presence, and strong cross-functional leadership.

Qualifications

8+ years of progressive experience in strategic account management or related leadership roles.
Experience managing complex accounts with revenues of $15M–$50M+.
Deep expertise in logistics, transportation, supply chain, warehousing, or related industries.
Strong executive presence and ability to influence senior leaders.
Willingness to travel and operate in a remote environment.

Responsibilities

Develop and execute strategic account plans to drive retention and revenue growth.
Build and maintain executive-level relationships as trusted advisor.
Lead business reviews and quarterly business reviews for strategic alignment.
Identify expansion opportunities across services, geographies, and offerings.
Collaborate with cross-functional teams (Operations, Sales, Finance, IT, Solutions Design, Engineering, Implementation).
Champion digital transformation and technology-enabled solutions for better value and efficiency.