Strategic Key Account Leader – Remote

Forward Air Corporation; Alpharetta (GA); Remote; USD 90,000 - 110,000; Full time

Job summary

Forward Air Corporation is seeking a seasoned Key Account Manager to partner with high-value accounts, drive retention, and lead cross-functional teams in delivering strategic growth. You will manage complex portfolios, cultivate executive relationships, and champion digital transformation initiatives to maximize customer value and efficiency.

Success requires deep knowledge of supply chain, logistics, and distribution solutions, with strong commercial acumen and travel readiness.

Qualifications

• 8+ years of strategic account management or related leadership roles.
• Experience managing portfolios with $15M–$50M+ annual revenues.
• Deep logistics and supply chain knowledge across relevant industries.
• Strong executive presence to influence senior leaders.
• Excellent analytical, communication, and presentation skills.
• Willingness to travel in a remote environment.

Responsibilities

• Develop and execute strategic account plans to drive retention and growth.
• Build executive relationships as trusted advisor for key accounts.
• Lead business reviews and QBRs to ensure alignment and performance.
• Partner with customers on growth roadmaps and improvement initiatives.
• Identify expansion opportunities across services, geographies, and offerings.
• Monitor KPIs and deliver insights to improve results.
• Collaborate with cross-functional teams to ensure outcomes.
• Champion digital transformation and technology-enabled solutions.
• Forecast revenue and drive strategic growth initiatives.
• Represent the organization in executive sponsor programs and industry events.
• Travel as required for related meetings and events.

Skills

Strategic account management

Executive presence

Cross-functional leadership

Analytical skills

Relationship management

Negotiation

Communication

Education

Undergraduate degree

CSCMP certification

APICS/ASCM certification

Tools

Microsoft O365

Web conferencing tools

Windows OS

Job description

Forward Air Corporation is seeking a seasoned Key Account Manager to partner with high-value accounts, drive retention, and lead cross-functional teams in delivering strategic growth. You will manage complex portfolios, cultivate executive relationships, and champion digital transformation initiatives to maximize customer value and efficiency.

Success requires deep knowledge of supply chain, logistics, and distribution solutions, with strong commercial acumen and travel readiness.