Senior Strategic Account Leader – Remote

Forward Air Corporation

Tucker (GA)

Remote

USD 90,000 - 110,000

Full time

6 days ago

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Job summary

Forward Air Corporation is seeking a Key Account Manager to serve as a strategic partner for high-value accounts, driving retention, growth, and innovation. You will develop account strategies that align customer objectives with organizational capabilities and lead cross-functional teams.

The role requires deep expertise in supply chain and logistics, executive engagement with stakeholders, and a proactive approach to risk, performance reviews, and continuous improvement, with remote work and

Qualifications

Bachelor’s degree required.
8+ years in strategic account management or related roles.
Experience overseeing accounts worth $15M–$50M+ annually.
Deep logistics and supply chain expertise.
Strong executive presence and communication skills.
Willingness to travel; remote work environment.

Responsibilities

Develop strategic account plans to drive retention and growth.
Build executive-level relationships with stakeholders.
Lead quarterly business reviews to assess performance and alignment.
Identify expansion opportunities across services and geographies.
Monitor account health and implement risk mitigation strategies.
Collaborate with Operations, Sales, Finance, IT, and Engineering to deliver outcomes.
Translate customer goals into actionable internal strategies.