Strategic Key Accounts Executive | VMI & Growth

MSC Industrial Supply Co.; Elkhart (IN); On-site; USD 39,000 - 61,000; Full time

Job summary

MSC Industrial Supply Co. is hiring a Key Accounts Executive in Elkhart, IN. The role focuses on expanding relationships within existing customers, cross-sell and upsell opportunities, and managing portfolios with potential revenues from $25K to $250K.

You will drive on-site service, account management, and strategic sales initiatives to grow and retain customers in designated territories. The position emphasizes deep account penetration, collaboration with internal teams, and the use of CRM

Qualifications

• High school diploma or GED required; 2–4 year college degree preferred.
• 2–3 years of outside direct sales/service experience preferred but not required.
• Industry experience in fasteners, chemicals, industrial maintenance, electrical, or manufacturing preferred.
• Strong analytical and problem-solving skills; ability to read technical materials.
• Excellent communication, presentation, and relationship-building abilities.
• Proficiency in MS Word, Excel, PowerPoint, and email; comfortable with order systems and scanning devices.

Responsibilities

• Build and strengthen relationships with customers at functional and executive levels to drive retention and growth.
• Develop strategies to deepen penetration within accounts and achieve sales targets.
• Act as a trusted advisor delivering tailored value-driven solutions.
• Lead the implementation of major programs within assigned accounts.
• Process orders, verify shipments, manage returns, and ensure operational accuracy.
• Use CRM to track activity, analyze trends, and forecast revenue.
• Collaborate with internal teams to deliver exceptional service and support.
• Drive setup and optimization of vending and VMI services at new or existing locations.
• Contribute to competitive pricing strategies for non-contract customers.
• Monitor market trends and competitors to offer forward-looking solutions.
• Prepare timely, accurate sales reports aligned with management expectations.
• Obtain and submit customer orders through ordering technology.
• Promote a culture of collaboration, innovation, and accountability.
• Participate in cross-functional projects to support broader goals.

Skills

Account management

Relationship building

Sales

Communication skills

MS Word

Excel

PowerPoint

CRM proficiency

Education

High school diploma or GED

Bachelor's degree preferred

Tools

MS Word

Excel

PowerPoint

Job description

MSC Industrial Supply Co. is hiring a Key Accounts Executive in Elkhart, IN. The role focuses on expanding relationships within existing customers, cross-sell and upsell opportunities, and managing portfolios with potential revenues from $25K to $250K.

You will drive on-site service, account management, and strategic sales initiatives to grow and retain customers in designated territories. The position emphasizes deep account penetration, collaboration with internal teams, and the use of CRM