Strategic Key Accounts Executive: Growth and VMI

MSC Industrial Supply Co.; Martinsville (VA); On-site; USD 39,000 - 61,000; Full time

Job summary

MSC Industrial Supply Co. in Martinsville, VA is seeking a Key Accounts Executive to grow sales by expanding relationships and penetrating key accounts. You will manage portfolios with revenues from $25K to $250K, deliver on-site service, and drive VMI programs to maximize retention and growth.

The role emphasizes account management, cross-functional collaboration, and strategic selling within competitive markets. A strong communication and problem-solving mindset is essential.

Qualifications

• High school diploma or GED required; 2–4 year degree preferred.
• 2–3 years of outside direct sales/service experience preferred but not required.
• Industry experience in fasteners, chemicals, industrial maintenance supplies preferred.
• Strong communication, presentation, and relationship-building skills.
• Proficient with MS Word, Excel, PowerPoint and email; able to adapt to PC-based order systems and handheld scanning devices.
• Valid drivers license and reliable transportation.

Responsibilities

• Build and strengthen relationships with customers at functional and executive levels to ensure retention, satisfaction, and alignment with current and future needs.
• Develop and execute strategies to deepen penetration within accounts, expand revenue opportunities, and achieve sales and retention targets.
• Serve as a trusted advisor by delivering tailored, value-driven solutions that address customer priorities.
• Lead the implementation of major company programs and initiatives within assigned accounts.
• Process orders, scan and verify incoming shipments, stock inventory, and manage returns to ensure accuracy and smooth daily operations.
• Leverage CRM and account management systems to track sales activity, analyze trends, and ensure accurate forecasting and reporting.
• Partner with internal teams to deliver operational excellence and exceed customer expectations through strong service orientation and follow-up.
• Drive the setup and optimization of vending and VMI services at new or existing account locations.
• Collaborate with sales management to design competitive pricing strategies for non-contract customers.
• Monitor market trends, competitors, and emerging technologies to provide customers with forward-looking solutions.
• Prepare and submit timely, accurate sales reports that ensure alignment with management expectations.
• Secures and submits customer orders for processing utilizing ordering technology.
• Contribute to a culture of collaboration, innovation, and accountability that reflects company values.
• Participate in cross-functional projects and initiatives to support broader organizational goals.

Skills

Communication

Sales experience

Relationship-building

MS Office

CRM experience

Customer-service

Education

High school diploma or GED; 2-4 year degree preferred

Tools

CRM software

Order management systems

Handheld scanners

Job description

MSC Industrial Supply Co. in Martinsville, VA is seeking a Key Accounts Executive to grow sales by expanding relationships and penetrating key accounts. You will manage portfolios with revenues from $25K to $250K, deliver on-site service, and drive VMI programs to maximize retention and growth.

The role emphasizes account management, cross-functional collaboration, and strategic selling within competitive markets. A strong communication and problem-solving mindset is essential.