Strategic Key Accounts Executive

MSC Industrial Direct Co.,Inc.; Springfield (MA); Hybrid; USD 43,000 - 67,000; Full time

Job summary

MSC Industrial Supply Co. in Springfield, MA is seeking a Key Accounts Executive to grow sales with existing customers, expand cross-sell opportunities, and manage VMI accounts across the territory.

You will build relationships at multiple levels, deliver tailored solutions, and collaborate with internal teams to meet revenue targets. This role requires strong communication, a high school diploma (college preferred), and willingness to travel to customer sites.

Qualifications

• High school diploma or GED required; 2–4 year college degree preferred.
• 2–3 years of outside direct sales/service experience preferred but not required.
• Industry experience (e.g., fasteners, chemicals, industrial maintenance supplies, electrical, food processing, manufacturing) preferred.
• Strong technical aptitude with ability to read and analyze technical materials.
• Demonstrated ability to resolve problems, develop action plans, and drive results.
• Excellent communication, presentation, listening, and relationship-building skills.
• Proficient in MS Word, Excel, PowerPoint, and email; able to adapt to PC-based order systems and handheld scanning devices.
• Strong organizational, time management, and basic math skills.
• High degree of integrity and ability to build long-term customer relationships.

Responsibilities

• Build and strengthen relationships with customers at both functional and executive levels to ensure retention, satisfaction, and alignment with current and future needs.
• Develop and execute strategies to deepen penetration within accounts, expand revenue opportunities, and achieve sales and retention targets.
• Serve as a trusted advisor by delivering tailored, value-driven solutions that address customer priorities.
• Lead the implementation of major company programs and initiatives within assigned accounts.
• Process orders, scan and verify incoming shipments, stock inventory, and manage returns to ensure accuracy and smooth daily operations.
• Leverage CRM and account management systems to track sales activity, analyze trends, and ensure accurate forecasting and reporting.
• Partner with internal teams to deliver operational excellence and exceed customer expectations through strong service orientation and follow-up.
• Drive the setup and optimization of vending and VMI services at new or existing account locations.
• Collaborate with sales management to design competitive pricing strategies for non-contract customers.
• Monitor market trends, competitors, and emerging technologies to provide customers with forward-looking solutions.
• Prepare and submit timely, accurate sales reports that ensure alignment with management expectations.
• Secures and submits customer orders for processing utilizing ordering technology.
• Contribute to a culture of collaboration, innovation, and accountability that reflects company values.
• Participate in cross-functional projects and initiatives to support broader organizational goals.

Skills

Outside sales

Account management

CRM proficiency

Communication skills

MS Office

Technical literacy

Education

High School Diploma or GED

2-4 year college degree preferred

Tools

MS Word

Excel

PowerPoint

Email

Order systems

Job description

MSC Industrial Supply Co. in Springfield, MA is seeking a Key Accounts Executive to grow sales with existing customers, expand cross-sell opportunities, and manage VMI accounts across the territory.

You will build relationships at multiple levels, deliver tailored solutions, and collaborate with internal teams to meet revenue targets. This role requires strong communication, a high school diploma (college preferred), and willingness to travel to customer sites.