Strategic Key Accounts Manager

MSC Industrial Supply Co.; Springfield (MA); Presencial; USD 43 000 - 67 000; Tempo integral

Resumo da oferta

MSC Industrial Supply Co. is seeking a Key Accounts Executive in the Springfield, MA area. The role focuses on expanding relationships within key accounts, driving cross-sell and upsell opportunities, and delivering on-site service while managing portfolios with revenues from $25K to $250K.

The position emphasizes strategic sales execution, collaboration, and strong account management to maximize retention and growth in designated territories. Requires effective communication and CRM proficiency.

Qualificações

• Excellent communication, presentation, listening, and relationship-building skills.

Responsabilidades

• Build and strengthen relationships with customers at both functional and executive levels to ensure retention, satisfaction, and alignment with current and future needs.
• Develop and execute strategies to deepen penetration within accounts, expand revenue opportunities, and achieve sales and retention targets.
• Serve as a trusted advisor by delivering tailored, value-driven solutions that address customer priorities.
• Lead the implementation of major company programs and initiatives within assigned accounts.
• Process orders, scan and verify incoming shipments, stock inventory, and manage returns to ensure accuracy and smooth daily operations.
• Leverage CRM and account management systems to track sales activity, analyze trends, and ensure accurate forecasting and reporting.
• Partner with internal teams to deliver operational excellence and exceed customer expectations through strong service orientation and follow-up.
• Drive the setup and optimization of vending and VMI services at new or existing account locations.
• Collaborate with sales management to design competitive pricing strategies for non-contract customers.
• Monitor market trends, competitors, and emerging technologies to provide customers with forward-looking solutions.
• Prepare and submit timely, accurate sales reports that ensure alignment with management expectations.
• Secures and submits customer orders for processing utilizing ordering technology.
• Contribute to a culture of collaboration, innovation, and accountability that reflects company values.
• Participate in cross-functional projects and initiatives to support broader organizational goals.

Conhecimentos

Communication

Presentation

Listening

Relationship-building

Organizational skills

Time management

Math skills

Formação académica

High school diploma or GED

2–4 year college degree preferred

Ferramentas

MS Word

Excel

PowerPoint

Email

Descrição da oferta de emprego

MSC Industrial Supply Co. is seeking a Key Accounts Executive in the Springfield, MA area. The role focuses on expanding relationships within key accounts, driving cross-sell and upsell opportunities, and delivering on-site service while managing portfolios with revenues from $25K to $250K.

The position emphasizes strategic sales execution, collaboration, and strong account management to maximize retention and growth in designated territories. Requires effective communication and CRM proficiency.