Strategic Key Accounts Executive

MSC Industrial Direct Co.,Inc.; City of Lockport (NY); On-site; USD 39,000 - 61,000; Full time

Job summary

MSC Industrial Supply Co. is seeking a dynamic Key Accounts Executive to drive sales growth by expanding relationships with existing customers across Niagara, Lockport, Olean, NY, and nearby areas.

Manage portfolios ranging from $25K to $250K with strong account management and on-site service delivery. The role emphasizes developing cross-sell opportunities, collaborating with internal teams, and executing strategic sales strategies to acquire, develop, and retain clients in designated

Qualifications

• High school diploma or GED required; 2–4 year college degree preferred.
• 2–3 years of outside direct sales/service experience preferred but not required.
• Industry experience in fasteners, chemicals, industrial maintenance supplies, etc. preferred.
• Strong ability to read and analyze technical materials and data.
• Proven track record of resolving problems and driving results.
• Excellent communication, presentation and relationship-building skills.
• Proficient with MS Word, Excel, PowerPoint and email; adapt to order systems and scanning devices.

Responsibilities

• Build and strengthen relationships with customers at multiple levels to ensure retention.
• Develop strategies to deepen penetration, expand revenue, and hit targets.
• Serve as trusted advisor with tailored, value-driven solutions.
• Lead the implementation of major programs within assigned accounts.
• Process orders, verify shipments, stock inventory, and manage returns.
• Use CRM to track activity, analyze trends, and forecast accurately.
• Collaborate with internal teams to deliver operational excellence and service.
• Drive setup and optimization of vending and VMI services at sites.
• Collaborate on pricing strategies for non-contract customers.
• Monitor market trends and competitors to provide forward-looking solutions.
• Prepare timely, accurate sales reports aligned with management.
• Ensure orders are submitted using ordering technology.

Skills

Outside sales experience

Communication skills

Problem solving

Relationship building

Technical aptitude

Time management

Reading technical materials

Education

High school diploma or GED

2–4 year college degree preferred

Tools

MS Word

Excel

PowerPoint

Email

PC-based order systems

Handheld scanning devices

Job description

MSC Industrial Supply Co. is seeking a dynamic Key Accounts Executive to drive sales growth by expanding relationships with existing customers across Niagara, Lockport, Olean, NY, and nearby areas.

Manage portfolios ranging from $25K to $250K with strong account management and on-site service delivery. The role emphasizes developing cross-sell opportunities, collaborating with internal teams, and executing strategic sales strategies to acquire, develop, and retain clients in designated