Strategic Key Accounts Architect

American Electric Power; Fort Wayne (IN); On-site; USD 88,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Job summary

American Electric Power in the United States is seeking a Senior Manager for key managed accounts focused on retention, expansion, and exceptional customer service. This role develops strategic programs, negotiates contracts, and builds long-term partnerships with executive decision-makers across multiple internal groups to achieve stated goals.

The position interfaces with engineers, energy efficiency, economic development, and various business units to deliver results while promoting energy

Qualifications

• Bachelor's degree in Finance, Business, Engineering, Communications or other related field.
• Two years' experience in customer account management, business or economic development. Utility industry experience preferred.

Responsibilities

• Establishes and maintains high-level relationships with key decision makers within assigned customer organization.
• Responsible for the retention, expansion, and overall satisfaction of the assigned client base.
• Provides a 'single point-of-contact to customer contacts to identify critical issues and responsible for overseeing the plan of action to resolve critical issues with key departments within the operating company.
• Proactively manage the development and successful implementation of strategic programs and offerings, developing new business, providing exceptional customer service, contract development and negotiation, building long-term business relationships with executive level decision makers, new service issues, and various account management initiatives.
• Interface with engineers, the energy efficiency group, the economic development group and various AEP and operating company business units to meet stated goals and objectives.
• Executus strategies to market a variety of products and services to OPCO customers in various identified industry segments.
• Works with and engages the operating companies' leadership (at the executive, regulatory, operations & customer service level) with various issues that may affect the assigned key accounts.
• Promotes and supports operating company energy efficiency/demand response programs system wide to assigned key accounts.
• Promotes and supports operating company energy conversion with assigned key accounts.

Skills

Customer account management

Economic development

Business development

Education

Bachelor's degree in Finance, Business, Engineering, Communications or related field

Job description

American Electric Power in the United States is seeking a Senior Manager for key managed accounts focused on retention, expansion, and exceptional customer service. This role develops strategic programs, negotiates contracts, and builds long-term partnerships with executive decision-makers across multiple internal groups to achieve stated goals.

The position interfaces with engineers, energy efficiency, economic development, and various business units to deliver results while promoting energy